About Care Sync Experts: care consultants who help providers register, launch and grow
We are a UK care consultancy based in Hatfield, Hertfordshire, with more than 10 years of care experience across our team. We have supported more than 1,200 care providers, and 94% of the registration applications we prepare are approved first time, across the Care Quality Commission (CQC), Care Inspectorate Wales (CIW), Regulation and Quality Improvement Authority (RQIA) and Ofsted.
- 4.4 on Trustpilot
- 5.0 on Google
- Company no. 15782760
- ICO registered and insured

The consultancy works with care entrepreneurs, registered managers and nominated individuals who are starting domiciliary care agencies, supported living services, care homes, nursing agencies and combined care organisations. Every client receives a named consultant who guides them from initial business planning through to successful registration and beyond.

Remote Consultancy
Care Sync Experts operates from Hertfordshire and serves clients across England, Wales and Northern Ireland. The team provides remote consultancy and face-to-face support, and our full packages include 12 months of support after the registration certificate arrives.
Areas we Operate
Care Sync Experts at a glance
Check us before you choose us.
Care consultancy is not a regulated profession in the UK, so anyone can call themselves a consultant. Here is everything you need to check us, with links to the independent sources.
First-time approval
of the registration applications we prepare are approved by the regulator first time.
An application only counts if the regulator approved it without a refusal.
Providers supported
1,200+
care providers helped with registration, policies and advice.
Team experience
10+
years of care sector experience across our team.
Registered company
A public record anyone can look up
- Legal name
- Care Sync Experts Limited
- Company number
- 15782760
- Incorporated
- 16 June 2024
- Director
- Collins Bonsi
- Registered office
- 32 Market Place, Hatfield, Hertfordshire AL10 0LN
- Registered with the ICO for data protection
- Professional indemnity insurance
Regulators we work with
Registration and compliance with the care regulators in England, Wales and Northern Ireland.
CQC
Care Quality Commission
England
CIW
Care Inspectorate Wales
Wales
RQIA
Regulation and Quality Improvement Authority
Northern Ireland
Ofsted
Children's social care
England
What Care Sync Experts Does
The consultancy covers every stage of the care business journey. Services include CQC registration support, compliant policies, staffing programmes, tender writing & startup solutions.
CQC registration support
We cover every stage of the care business journey. Full application completion, statement of purpose drafting and fit person interview preparation.
CQC-compliant policies & procedures
The team writes CQC-compliant policies and procedures tailored to each provider, produces business plans with financial forecasts, and builds branded websites with search engine optimisation.
Training matrices
Care Sync Experts also builds training matrices that map the mandatory and role-specific training each role needs, so providers can show CQC how training is planned and tracked.
Tender Writing Service
We help providers win NHS and local authority contracts, with a track record of securing framework agreements across multiple council areas.
Complete Startup Solution
The consultancy offers all-inclusive packages that bundle registration, branding, policies, website development, professional email configuration, printed materials, uniforms and ongoing compliance support into a single service.
Why Care Providers Choose Care Sync Experts
Care Sync Experts is not a policy template shop or a generic business consultancy. The team specialises exclusively in the UK care sector, which means every consultant understands
94% of our applications are approved first time
94% of the registration applications we prepare are approved by the regulator first time, without a refusal. Every policy, interview guide and template we use reflects lessons from real applications and real inspection feedback.
We have supported more than 1,200 care providers across CQC, CIW, RQIA and Ofsted, with registration, policies and advice.
What you can expect from Care Sync Experts
Choosing a care consultant is a big decision. This is how we work with every provider, written down so you can hold us to it.
A named consultant
One consultant guides you from the first call to your registration decision, so you never have to explain your service twice.
Clear package prices
Packages range from £500 to £8,500 + VAT, and each package page lists exactly what is included before you commit.
Compare packagesDocuments written for your service
Your statement of purpose, policies and business plan describe the service you will actually run, not a generic template pack.
Interview coaching
Your registered manager and nominated individual practise the fit person interview with us until they can answer in their own words.
Support after registration
Our full packages include 12 months of support: compliance questions, policy updates and preparation for your first CQC assessment.
Honest advice
No consultant can guarantee registration, because CQC makes the decision. We make sure your application is complete and consistent, and we tell you plainly if something is not ready.
Providers we have helped register and grow
Real care providers and the work we did with them. Watch their stories or read the case studies, from CQC and RQIA registration to business plans and branding.
Some of the providers we have worked with
Novaedge Services Limited
Joyce Authentic Care
Synergy Home Care
Olive Cross Healthcare
Home Health Care Service
Future Care Support
Kursi Healthcare Limited
Silverstead Homecare
Demidav Home Care and Supported Living
Blue Bay Care Services
Mari Support Services
TS Healthcare
VCSRavdon Health Care
Living Plus Care
ZoeLife Care
Care & Grace
Comfort Support Services
Hallowed Care Staffing Agency
Fridel Care
EveBlue Homes
Akol Care
Breathe Care Services
Crown & Glory Group
Victory Growth Care Services
Rhuomai Home Care Services
Hopeful Horizons
Sanity Homecare
Precious Care Northwest
Highlands Care
Clarity Homecare
What care providers say about our CQC registration support
Registered managers, nominated individuals and new providers describe working with us, in their own words, on Trustpilot and Google.
Moving slowly. Hover, tap or press Pause to read.
First of all i want to give Millicent…
First of all i want to give Millicent her flowers. I recently became a registered manager ( OLIVE BRANCH CARE & SUPPORT LTD) because of her. She knows her stuff, she takes you through the whole process, the Q&A with encouragement and guidance. I am usually a nerve wreck, but I made it. I couldn't not have wished for a better person than her. THANK YOU MILLICENT. YOU ARE THE BEST.
Read full review by Audrey Eastwood on TrustpilotAudrey Eastwood
3 October 2026
Excellent Support Throughout Our CQC Registration Journey
Care Sync Experts provided excellent support throughout our CQC registration journey for Tailored Healthcare 4 You Limited. The team was professional, knowledgeable and very supportive throughout the process. They provided valuable guidance with our application, policies, supporting documents and preparation for the CQC registration process. What I particularly appreciated was their willingness to answer questions, explain requirements clearly and provide support whenever we needed clarification. Their guidance helped us navigate what can be a detailed and demanding registration process with greater confidence. We are very grateful for their contribution towards the successful CQC registration of our company and would happily recommend Care Sync Experts to other care providers looking for professional CQC registration support. Thank you to the entire team for your continued support.
Read full review by Philip on TrustpilotPhilip
3 September 2026
Thanks to Care Sync Experts
Care Sync Experts supported with well tailored documentations for the CQC application, good prep/training for the CQC interview and prompt communication throughout the CQC registration stages which led to the success of Novaedge application I had an excellent experience working with Care Sync Experts on my CQC registration application. From the very beginning, their team demonstrated exceptional professionalism, knowledge, and commitment to ensuring my application met the required CQC standards. They provided clear guidance throughout the entire process, helped me prepare all the necessary documentation, and ensured I was fully ready for every stage of the application. Their attention to detail, prompt communication, and willingness to answer every question gave me confidence and made what could have been a stressful process much smoother. I truly appreciated their personalised support and expertise. Thanks to their dedication, I felt well-prepared throughout my CQC registration journey. I would confidently recommend Care Sync Experts to anyone seeking reliable and professional support with CQC registration and healthcare compliance.
Read full review by Novaedge Services Limited on TrustpilotNovaedge Services Limited
25 July 2026
The Experience that I have had with…care sync was a 5 star experience
The Experience that I have had with Care Sync experts is so excellent and effortless. Care sync experts assisted me with the CQC registration of my company. It was a 5 star experience. Coming from a healthcare background myself, I worked with a group of dedicated experts who knows what there are doing. I will like to thank Colin who handled my registration process with the Care sync expert team in such a way that the process looked so simple.
Read full review by E. Lustre on TrustpilotE. Lustre
21 July 2026
Care Sync Experts are reliable
Care Sync Experts are reliable, honest and operate with integrity. All the staff are knowledgeable and supportive whenever you need guidance. I recommend them for all those loking for CQC support services.
Read full review by customer on Trustpilotcustomer
12 June 2026
I am genuinely grateful that I chose Care Sync
I am genuinely grateful that I chose Care Sync Experts to support me in establishing my domiciliary care company, Precious Care. From my very first conversation with them, it was clear that they truly understood my needs. Their knowledge, expertise, and professionalism were evident from the start—they really do live up to their name. The support provided to me and my wider team was exceptional and truly limitless. No matter how small the question, they were always available, approachable, and ready to help. From day one, Millicent and Collins made us feel valued and important. Speaking with them felt like talking to people I had known for years—warm, reassuring, and always willing to go the extra mile. Every phone call ended with clarity and confidence. Millicent’s guidance, training, and ongoing support were outstanding and made the entire process smooth and stress‑free. Without hesitation, I would recommend Care Sync Experts as the go‑to professionals for anyone seeking EXPERT support in this field.
Read full review by PN on TrustpilotPN
27 March 2026
CQC interview confidence building
I found the material I was given very informative. This helped build my confidence during my CQC interview preparation. The staff responded to my inquiries timeously
Read full review by Lilian Muzorewa on TrustpilotLilian Muzorewa
23 February 2026
100% Support: How Care Sync Experts Made Our CQC Certification A Reality
I couldn’t be more grateful for Care Sync experts exceptional support during our CQC interview presentations. From the very beginning, Millicent and Collins were not only professional but also incredibly approachable and dedicated. Every time we needed assistance, they were right there ready to help with guidance, expert advice, and all the information required to ensure our success. When our interview dates kept changing, Care Sync flexibility truly set them apart. They rescheduled sessions without hesitation and even provided extra sessions, going far beyond what we had paid for. Their unwavering commitment was a crucial factor in us achieving our CQC certification. Thanks to their 100% support, Victory Growth Care Services is now proudly registered with CQC. I wholeheartedly recommend Care Sync expats for anyone looking for top-notch, dependable support in navigating the complexities of CQC interviews. Their team truly makes a difference!
Read full review by Shaz K on TrustpilotShaz K
12 February 2025
Outstanding Tender Writing Services
I recently used Care Sync Experts for the first time to complete a tender, and I am thrilled to say that they won it for me! Their team is absolutely brilliant. They took care of everything with professionalism and expertise, making the whole process smooth and successful. I would 100% recommend Care Sync Experts to any provider looking for someone to write their tender. Their work is of a high standard, and I couldn’t be happier with the results.
Read full review by Vivian Owusu on TrustpilotVivian Owusu
22 August 2024
Outstanding Service and Exceptional Results!
I had the pleasure of working with Care Sync Experts for various projects, including website development, tender submissions, and branding materials such as brochures and leaflets. From start to finish, their professionalism and attention to detail have been nothing short of remarkable. They designed and developed my website with a keen understanding of my needs, creating a sleek, user-friendly platform that perfectly represents my brand. But they didn't stop there, their expertise in handling tenders is unparalleled. Of the six tenders they managed for me, they won five. This impressive success rate speaks volumes about their strategic approach and deep industry knowledge. I highly recommend Care Sync Experts to anyone looking for top notch services in web development, tender management, and branding. They have truly elevated my business, and I look forward to continuing our partnership!
Read full review by Living Plus Care on TrustpilotLiving Plus Care
12 August 2024
The Care Sync Experts Approach
- 1
Initial Consultation
Every engagement begins with a consultation where the team assesses the client's goals, regulatory requirements and timeline.
For CQC registration clients, this includes reviewing the proposed regulated activities, identifying the appropriate service user bands, and mapping out the evidence requirements for the fit person interview.
- 2
Structured Delivery Model
Business planning and financial forecasting come first, followed by policy development, branding and website creation, CQC application submission, interview preparation and post-registration setup.
- 3
Compliance Improvement for Existing Providers
For existing providers seeking compliance improvement, the team conducts mock inspections based on the CQC single assessment framework quality statements, reviews current policies against regulatory updates, and prepares leadership teams for announced and unannounced inspection visits.

Structured Delivery Model
Meet the Care Sync Experts team
Care Sync Experts brings together compliance specialists, project administrators, sales and digital professionals who share a single focus: helping care providers meet regulatory standards and build sustainable businesses.

Collins Bonsi
Service Manager

Millicent Ntaisi
Lead Consultant

Tubi Oritseweyimi
Sales Executive

Tyrone Kwalbe
Project Administrator

Daniel Igbineweka
Project Administrator

Oluwatayo Owolabi
Project Administrator

Ayomide Lawal
Frontend Developer

Efosa Osaheni
Backend Developer
Regulatory Bodies Care Sync Experts Works With
Care Sync Experts holds working knowledge of four UK regulatory frameworks:
Care Quality Commission (CQC)
Regulates all health and social care providers in England. The consultancy helps clients register for regulated activities including personal care, accommodation for persons who require nursing or personal care, and treatment of disease, disorder or injury. The team prepares clients for the CQC single assessment framework, which replaced the previous KLOE (Key Lines of Enquiry) system in November 2023.
Care Inspectorate Wales (CIW)
Regulates care and support services in Wales under the Regulation and Inspection of Social Care (Wales) Act 2016. Care Sync Experts supports clients with CIW registration applications, statements of purpose, responsible individual requirements and the Welsh language Active Offer.
Regulation and Quality Improvement Authority (RQIA)
Regulates health and social care services in Northern Ireland. The consultancy prepares clients for RQIA fit person interviews, helps develop quality monitoring reports and ensures compliance with the RQIA minimum standards.
Ofsted
Regulates children's social care services including children's homes, fostering agencies and adoption agencies. Care Sync Experts supports providers with Ofsted registration applications and the social care common inspection framework.
Are you looking to take your care agency to another level?
Reach out to Care Sync Experts for a customised consultation. Find out how we can assist you in reaching your objectives.
Learn how we can support your success
Email: hello@caresyncexperts.co.uk
Phone: 0333 577 0877
Contact UsQuestions about Care Sync Experts
Related reading
Keep exploring with Care Sync Experts.
These guides, services and client stories go hand in hand with this page, so you have everything you need to build and grow a successful care service.

Our services
Registration, compliance, policies and tenders.

Client success stories
Real providers we have helped register and grow.

Knowledge hub
Free, plain English guides for care providers.






