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About Care Sync Experts: care consultants who help providers register, launch and grow

We are a UK care consultancy based in Hatfield, Hertfordshire, with more than 10 years of care experience across our team. We have supported more than 1,200 care providers, and 94% of the registration applications we prepare are approved first time, across the Care Quality Commission (CQC), Care Inspectorate Wales (CIW), Regulation and Quality Improvement Authority (RQIA) and Ofsted.

Care Sync Experts consultants working with a care provider

The consultancy works with care entrepreneurs, registered managers and nominated individuals who are starting domiciliary care agencies, supported living services, care homes, nursing agencies and combined care organisations. Every client receives a named consultant who guides them from initial business planning through to successful registration and beyond.

Remote consultancy session with a Care Sync Experts consultant

Remote Consultancy

Care Sync Experts operates from Hertfordshire and serves clients across England, Wales and Northern Ireland. The team provides remote consultancy and face-to-face support, and our full packages include 12 months of support after the registration certificate arrives.

Areas we Operate

HertfordshireEnglandWalesNorthern Ireland

Care Sync Experts at a glance

Check us before you choose us.

Care consultancy is not a regulated profession in the UK, so anyone can call themselves a consultant. Here is everything you need to check us, with links to the independent sources.

First-time approval

94%

of the registration applications we prepare are approved by the regulator first time.

An application only counts if the regulator approved it without a refusal.

Providers supported

1,200+

care providers helped with registration, policies and advice.

Team experience

10+

years of care sector experience across our team.

Trustpilot4.4 / 512 reviewsRead them(opens in a new tab)Google5.0 / 59 reviewsRead them(opens in a new tab)

Registered company

A public record anyone can look up

Check on Companies House(opens in a new tab)
Legal name
Care Sync Experts Limited
Company number
15782760
Incorporated
16 June 2024
Director
Collins Bonsi
Registered office
32 Market Place, Hatfield, Hertfordshire AL10 0LN
  • Registered with the ICO for data protection
  • Professional indemnity insurance

Regulators we work with

Registration and compliance with the care regulators in England, Wales and Northern Ireland.

  • CQC

    Care Quality Commission

    England

  • CIW

    Care Inspectorate Wales

    Wales

  • RQIA

    Regulation and Quality Improvement Authority

    Northern Ireland

  • Ofsted

    Children's social care

    England

What Care Sync Experts Does

The consultancy covers every stage of the care business journey. Services include CQC registration support, compliant policies, staffing programmes, tender writing & startup solutions.

1

CQC registration support

We cover every stage of the care business journey. Full application completion, statement of purpose drafting and fit person interview preparation.

2

CQC-compliant policies & procedures

The team writes CQC-compliant policies and procedures tailored to each provider, produces business plans with financial forecasts, and builds branded websites with search engine optimisation.

3

Training matrices

Care Sync Experts also builds training matrices that map the mandatory and role-specific training each role needs, so providers can show CQC how training is planned and tracked.

4

Tender Writing Service

We help providers win NHS and local authority contracts, with a track record of securing framework agreements across multiple council areas.

5

Complete Startup Solution

The consultancy offers all-inclusive packages that bundle registration, branding, policies, website development, professional email configuration, printed materials, uniforms and ongoing compliance support into a single service.

Why Care Providers Choose Care Sync Experts

Care Sync Experts is not a policy template shop or a generic business consultancy. The team specialises exclusively in the UK care sector, which means every consultant understands

CQC single assessment framework
RISCA 2016 regulations
RQIA minimum standards
Ofsted social care common inspection framework

94% of our applications are approved first time

94% of the registration applications we prepare are approved by the regulator first time, without a refusal. Every policy, interview guide and template we use reflects lessons from real applications and real inspection feedback.

We have supported more than 1,200 care providers across CQC, CIW, RQIA and Ofsted, with registration, policies and advice.

Working with us

What you can expect from Care Sync Experts

Choosing a care consultant is a big decision. This is how we work with every provider, written down so you can hold us to it.

  • A named consultant

    One consultant guides you from the first call to your registration decision, so you never have to explain your service twice.

  • Clear package prices

    Packages range from £500 to £8,500 + VAT, and each package page lists exactly what is included before you commit.

    Compare packages
  • Documents written for your service

    Your statement of purpose, policies and business plan describe the service you will actually run, not a generic template pack.

  • Interview coaching

    Your registered manager and nominated individual practise the fit person interview with us until they can answer in their own words.

  • Support after registration

    Our full packages include 12 months of support: compliance questions, policy updates and preparation for your first CQC assessment.

  • Honest advice

    No consultant can guarantee registration, because CQC makes the decision. We make sure your application is complete and consistent, and we tell you plainly if something is not ready.

Providers we have helped register and grow

Real care providers and the work we did with them. Watch their stories or read the case studies, from CQC and RQIA registration to business plans and branding.

  • CQC registration, video

    Kursi Healthcare Limited

    Came to us with a rejected application that someone else had prepared. We rebuilt the pack from the business up, then prepared them for interview. Now CQC registered.

    YouTube video of the Kursi Healthcare Limited story
  • CQC registration, video

    VPEG Care Services

    Applied to CQC three times on their own and each application came back. We rebuilt the pack so every document agreed and coached both the RM and NI. Now CQC registered.

    YouTube video of the VPEG Care Services story
  • Fit person interview

    Hazel Grove Manor Care

    Lilian's application was already in when she came to us. Six hours of one to one coaching in two phases, then a pass at her fit person interview.

  • CQC registration, video

    Precious Care North West

    From a company name to a CQC registered domiciliary care provider across Cheshire, Greater Manchester and Lancashire. We built the brand, website and application pack, and coached the interview.

    YouTube video of the Precious Care North West story
  • CQC registration, video

    Breathe Healthcare

    We built their full application pack and prepared their registered manager and nominated individual for the fit person interview. Registered first time.

    YouTube video of the Breathe Healthcare story
  • CQC registration, video

    Quality CareZone Services

    One founder in Staffordshire acting as both registered manager and nominated individual. Business plan, statement of purpose, policies and interview coaching, then a first time pass.

    YouTube video of the Quality CareZone Services story
  • Living Plus Care Services, a Care Sync Experts client
    CQC registration

    Living Plus Care Services

    Business name, logo, a full set of CQC compliant policies and procedures, and support through the whole registration process.

  • Fridel Care Limited, a Care Sync Experts client
    CQC registration

    Fridel Care Limited

    Business name and logo, CQC compliant policies and procedures, and guidance for their registered manager through every stage.

  • Zoelife Care, a Care Sync Experts client
    RQIA registration

    Zoelife Care

    Business name and logo, RQIA compliant policies and procedures, and comprehensive training for a provider in Northern Ireland.

  • Interview preparation, video

    CQC interview client

    A registered manager explains, in their own words, how we got them ready for their CQC fit person interview.

    YouTube video of the CQC interview client story
  • Hallowed Care Ltd, a Care Sync Experts client
    Business planning

    Hallowed Care Ltd

    A detailed business plan and cash flow projections, plus a distinctive logo and branding built around professional, compassionate care.

  • Highlands Care Ltd, a Care Sync Experts client
    Branding and digital

    Highlands Care Ltd

    A complete brand refresh: a modern logo, calm and reliable colours and typography, and a consistent identity across every platform.

Some of the providers we have worked with

Client reviews

What care providers say about our CQC registration support

Registered managers, nominated individuals and new providers describe working with us, in their own words, on Trustpilot and Google.

Moving slowly. Hover, tap or press Pause to read.

  • First of all i want to give Millicent…

    First of all i want to give Millicent her flowers. I recently became a registered manager ( OLIVE BRANCH CARE & SUPPORT LTD) because of her. She knows her stuff, she takes you through the whole process, the Q&A with encouragement and guidance. I am usually a nerve wreck, but I made it. I couldn't not have wished for a better person than her. THANK YOU MILLICENT. YOU ARE THE BEST.
  • Excellent Support Throughout Our CQC Registration Journey

    Care Sync Experts provided excellent support throughout our CQC registration journey for Tailored Healthcare 4 You Limited. The team was professional, knowledgeable and very supportive throughout the process. They provided valuable guidance with our application, policies, supporting documents and preparation for the CQC registration process. What I particularly appreciated was their willingness to answer questions, explain requirements clearly and provide support whenever we needed clarification. Their guidance helped us navigate what can be a detailed and demanding registration process with greater confidence. We are very grateful for their contribution towards the successful CQC registration of our company and would happily recommend Care Sync Experts to other care providers looking for professional CQC registration support. Thank you to the entire team for your continued support.
  • Thanks to Care Sync Experts

    Care Sync Experts supported with well tailored documentations for the CQC application, good prep/training for the CQC interview and prompt communication throughout the CQC registration stages which led to the success of Novaedge application I had an excellent experience working with Care Sync Experts on my CQC registration application. From the very beginning, their team demonstrated exceptional professionalism, knowledge, and commitment to ensuring my application met the required CQC standards. They provided clear guidance throughout the entire process, helped me prepare all the necessary documentation, and ensured I was fully ready for every stage of the application. Their attention to detail, prompt communication, and willingness to answer every question gave me confidence and made what could have been a stressful process much smoother. I truly appreciated their personalised support and expertise. Thanks to their dedication, I felt well-prepared throughout my CQC registration journey. I would confidently recommend Care Sync Experts to anyone seeking reliable and professional support with CQC registration and healthcare compliance.
  • The Experience that I have had with…care sync was a 5 star experience

    The Experience that I have had with Care Sync experts is so excellent and effortless. Care sync experts assisted me with the CQC registration of my company. It was a 5 star experience. Coming from a healthcare background myself, I worked with a group of dedicated experts who knows what there are doing. I will like to thank Colin who handled my registration process with the Care sync expert team in such a way that the process looked so simple.
  • Care Sync Experts are reliable

    Care Sync Experts are reliable, honest and operate with integrity. All the staff are knowledgeable and supportive whenever you need guidance. I recommend them for all those loking for CQC support services.
  • I am genuinely grateful that I chose Care Sync

    I am genuinely grateful that I chose Care Sync Experts to support me in establishing my domiciliary care company, Precious Care. From my very first conversation with them, it was clear that they truly understood my needs. Their knowledge, expertise, and professionalism were evident from the start—they really do live up to their name. The support provided to me and my wider team was exceptional and truly limitless. No matter how small the question, they were always available, approachable, and ready to help. From day one, Millicent and Collins made us feel valued and important. Speaking with them felt like talking to people I had known for years—warm, reassuring, and always willing to go the extra mile. Every phone call ended with clarity and confidence. Millicent’s guidance, training, and ongoing support were outstanding and made the entire process smooth and stress‑free. Without hesitation, I would recommend Care Sync Experts as the go‑to professionals for anyone seeking EXPERT support in this field.
  • CQC interview confidence building

    I found the material I was given very informative. This helped build my confidence during my CQC interview preparation. The staff responded to my inquiries timeously
  • 100% Support: How Care Sync Experts Made Our CQC Certification A Reality

    I couldn’t be more grateful for Care Sync experts exceptional support during our CQC interview presentations. From the very beginning, Millicent and Collins were not only professional but also incredibly approachable and dedicated. Every time we needed assistance, they were right there ready to help with guidance, expert advice, and all the information required to ensure our success. When our interview dates kept changing, Care Sync flexibility truly set them apart. They rescheduled sessions without hesitation and even provided extra sessions, going far beyond what we had paid for. Their unwavering commitment was a crucial factor in us achieving our CQC certification. Thanks to their 100% support, Victory Growth Care Services is now proudly registered with CQC. I wholeheartedly recommend Care Sync expats for anyone looking for top-notch, dependable support in navigating the complexities of CQC interviews. Their team truly makes a difference!
  • Outstanding Tender Writing Services

    I recently used Care Sync Experts for the first time to complete a tender, and I am thrilled to say that they won it for me! Their team is absolutely brilliant. They took care of everything with professionalism and expertise, making the whole process smooth and successful. I would 100% recommend Care Sync Experts to any provider looking for someone to write their tender. Their work is of a high standard, and I couldn’t be happier with the results.
  • Outstanding Service and Exceptional Results!

    I had the pleasure of working with Care Sync Experts for various projects, including website development, tender submissions, and branding materials such as brochures and leaflets. From start to finish, their professionalism and attention to detail have been nothing short of remarkable. They designed and developed my website with a keen understanding of my needs, creating a sleek, user-friendly platform that perfectly represents my brand. But they didn't stop there, their expertise in handling tenders is unparalleled. Of the six tenders they managed for me, they won five. This impressive success rate speaks volumes about their strategic approach and deep industry knowledge. I highly recommend Care Sync Experts to anyone looking for top notch services in web development, tender management, and branding. They have truly elevated my business, and I look forward to continuing our partnership!
Our Process

The Care Sync Experts Approach

  1. 1

    Initial Consultation

    Every engagement begins with a consultation where the team assesses the client's goals, regulatory requirements and timeline.

    For CQC registration clients, this includes reviewing the proposed regulated activities, identifying the appropriate service user bands, and mapping out the evidence requirements for the fit person interview.

  2. 2

    Structured Delivery Model

    Business planning and financial forecasting come first, followed by policy development, branding and website creation, CQC application submission, interview preparation and post-registration setup.

  3. 3

    Compliance Improvement for Existing Providers

    For existing providers seeking compliance improvement, the team conducts mock inspections based on the CQC single assessment framework quality statements, reviews current policies against regulatory updates, and prepares leadership teams for announced and unannounced inspection visits.

A Care Sync Experts consultant supporting a care provider

Structured Delivery Model

Meet the Care Sync Experts team

Care Sync Experts brings together compliance specialists, project administrators, sales and digital professionals who share a single focus: helping care providers meet regulatory standards and build sustainable businesses.

  • Collins Bonsi, Service Manager at Care Sync Experts

    Collins Bonsi

    Service Manager

  • Millicent Ntaisi, Lead Consultant at Care Sync Experts

    Millicent Ntaisi

    Lead Consultant

  • Tubi Oritseweyimi, Sales Executive at Care Sync Experts

    Tubi Oritseweyimi

    Sales Executive

  • Tyrone Kwalbe, Project Administrator at Care Sync Experts

    Tyrone Kwalbe

    Project Administrator

  • Daniel Igbineweka, Project Administrator at Care Sync Experts

    Daniel Igbineweka

    Project Administrator

  • Oluwatayo Owolabi, Project Administrator at Care Sync Experts

    Oluwatayo Owolabi

    Project Administrator

  • Ayomide Lawal, Frontend Developer at Care Sync Experts

    Ayomide Lawal

    Frontend Developer

  • Efosa Osaheni, Backend Developer at Care Sync Experts

    Efosa Osaheni

    Backend Developer

Regulatory Bodies Care Sync Experts Works With

Care Sync Experts holds working knowledge of four UK regulatory frameworks:

Care Quality Commission (CQC)

Regulates all health and social care providers in England. The consultancy helps clients register for regulated activities including personal care, accommodation for persons who require nursing or personal care, and treatment of disease, disorder or injury. The team prepares clients for the CQC single assessment framework, which replaced the previous KLOE (Key Lines of Enquiry) system in November 2023.

Care Inspectorate Wales (CIW)

Regulates care and support services in Wales under the Regulation and Inspection of Social Care (Wales) Act 2016. Care Sync Experts supports clients with CIW registration applications, statements of purpose, responsible individual requirements and the Welsh language Active Offer.

Regulation and Quality Improvement Authority (RQIA)

Regulates health and social care services in Northern Ireland. The consultancy prepares clients for RQIA fit person interviews, helps develop quality monitoring reports and ensures compliance with the RQIA minimum standards.

Ofsted

Regulates children's social care services including children's homes, fostering agencies and adoption agencies. Care Sync Experts supports providers with Ofsted registration applications and the social care common inspection framework.

Blog and Articles

Industry News & Strategic Insights

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Are you looking to take your care agency to another level?

Reach out to Care Sync Experts for a customised consultation. Find out how we can assist you in reaching your objectives.

Learn how we can support your success

Email: hello@caresyncexperts.co.uk

Phone: 0333 577 0877

Contact Us

Questions about Care Sync Experts

Care Sync Experts is a UK care consultancy that helps care providers register, launch and grow. We prepare CQC, CIW, RQIA and Ofsted registrations and write policies and procedures, business plans and tenders. We also coach registered managers for their fit person interviews and provide staff training, branding and ongoing compliance support.
Care consultants help health and social care providers meet the rules that apply to them. For a new provider that usually means preparing the registration application, statement of purpose, policies and business plan, and coaching the registered manager for the regulator's interview. For an existing provider it means mock inspections, policy reviews and help after an inspection. Care consultancy is not a regulated profession in the UK, so check a consultant's company details, reviews and track record before you sign.
Yes. Care Sync Experts Limited is registered at Companies House under company number 15782760. It was incorporated on 16 June 2024 and its registered office is 32 Market Place, Hatfield, Hertfordshire AL10 0LN. We are registered with the ICO and hold professional indemnity insurance. You can read our reviews on Trustpilot, where we are rated 4.4 out of 5, and on Google, where we are rated 5.0.
Care Sync Experts Limited was incorporated on 16 June 2024. The company is new, but our team brings more than 10 years of care sector experience, and we have supported more than 1,200 care providers since we started.
The company director is Collins Bonsi, who also leads day-to-day operations. Millicent Ntaisi, our Lead Consultant, leads our registration work and coaches registered managers for their CQC interview. You can meet the rest of the team on this page.
We have supported more than 1,200 care providers with registration, policies and advice. That figure counts every provider we have supported, not only registrations.
94% of the registration applications we prepare are approved by the regulator first time, without a refusal.
No. CQC makes every registration decision, and the provider remains responsible for the application. A good consultant makes sure the application is complete, consistent and ready, and tells you honestly if something is not. Be cautious of anyone who promises guaranteed registration.
Our packages start at £500 for help with one part of your application. A full end to end package costs £8,500 + VAT. Each package page lists exactly what is included.
Yes. Our full packages include 12 months of support after registration, covering your first inspection, first staff recruitment round, first safeguarding concern and first local authority contract bid.
Care Sync Experts is based in Hatfield, Hertfordshire, and serves clients across England, Wales and Northern Ireland through remote consultancy and face-to-face support.
We work with the Care Quality Commission (CQC) in England, Care Inspectorate Wales (CIW), the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland, and Ofsted for children's social care services.