Privacy Policy

Introduction

Care Sync Experts is committed to protecting and respecting your privacy. We understand that when you entrust us with your personal information, particularly in the sensitive area of care sector consultancy, you expect us to handle that information responsibly and in accordance with all applicable laws.

This privacy and cookie policy explains how we collect, use, store, and protect your personal data when you interact with our website, use our consultancy services, or correspond with us. We want you to feel confident that your information is secure and being used appropriately to deliver the expert support you need.

Care Sync Experts is a UK based care consultancy business specialising in CQC registration, regulatory compliance, tender writing, and business support for care providers across England, Wales, and Northern Ireland. Our registered office is 32 Market Place, Hatfield, AL10 0LN. We are registered in England and Wales under company number 15782760. We are registered with the Information Commissioner's Office under registration number .

For any questions about this policy or how we handle your data, please contact us using the details at the end of this document.

Who This Policy Applies To

This privacy policy applies to:

• Website visitors who browse our site or complete enquiry forms
• Prospective clients seeking information about our services
• Current clients who have engaged us for consultancy support
• Former clients with whom we maintain ongoing communication
• Individuals attending our training sessions or webinars
• People who subscribe to our newsletters or updates
• Anyone who contacts us by phone, email, or through social media

If you represent an organisation, please note that information about your organisation as a legal entity is not personal data. This policy focuses on information about you as an individual.

What Personal Data We Collect

The information we collect depends on how you interact with us. We only collect data that is necessary for providing our services or communicating with you effectively.

Information You Provide Directly

When you contact us or use our services, you may provide

• Job title, role, and the name of your organisation
• Details about your care service, including service type, location, and registration status
• Information relevant to your enquiry or the services you need, such as current regulatory standing, business challenges, or tender opportunities
• Business documents you share with us during consultancy projects, which may include policies, procedures, staff information, or compliance records
• Payment information when purchasing our services, though financial details are processed securely through our payment provider
• Feedback, testimonials, or survey responses you choose to provide
• Communication preferences for receiving updates or marketing materials

Information We Collect Automatically

When you visit our website, we automatically collect:

• Technical information including your IP address, browser type and version, device type, operating system, and screen resolution
• Usage data showing which pages you visit, how long you stay, what you click on, and how you navigate through the site
• Referral source, indicating which website or search term brought you to us
• Details about your care service, including service type, location, and registration status
• Time and date of your visit

This technical data helps us understand how people use our website so we can improve it and ensure it works well across different devices and browsers.

Information From Other Sources

Occasionally, we may receive information about you from:

• Professional contacts or other care providers who refer you to us
• Publicly available sources such as the CQC register, Companies House, or professional networking sites when we research your organisation to provide better support
• Third party service providers we work with, such as event organisers if you attend one of our training sessions
• Business partners who collaborate with us to deliver services

Sensitive Personal Data

In the course of providing consultancy services to care organisations, we may encounter what the law calls "special category data", which is more sensitive information requiring extra protection. This might include:

• Health information about service users, found in policies or case studies you share
• Information about vulnerable individuals, including children
• Data relating to safeguarding matters or regulatory concerns
• Details about staff members, including DBS information

We only process this type of sensitive data when absolutely necessary for delivering our consultancy services, and we handle it with the highest level of care and confidentiality. We do not actively seek out this information, but if it appears in documents you share with us, we ensure it is stored securely and used only for the specific purpose you intended.

Changes to This Privacy Policy

We review this privacy policy regularly and may update it to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new "last updated" date
• Sending an email to current clients and marketing subscribers if changes materially affect how we use their data
• Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes take effect indicates acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact us:

Care Sync Experts
32 Market Place, Hatfield, AL10 0LN
Email: hello@caresyncexperts.co.uk
Telephone: 03335 770 877

For specific data protection enquiries, you can also contact our Data Protection Lead directly at privacy@caresyncexperts.co.uk.

We aim to respond to all enquiries within five working days. For subject access requests, we will respond within one month as required by law.

Your privacy matters to us, and we are committed to handling your information responsibly, transparently, and in accordance with all applicable laws. Thank you for trusting Care Sync Experts with your personal data.