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CQC, CIW and RQIA policies
Every policy your regulator asks for, written by a team led by a former CQC Senior Inspector Manager, branded to your company, mapped to the regulations and kept current in Care Sync Pro.
CQC domiciliary care pack: 590+ policies, £1,000 + VAT
In short
Care policies say what your service will do and why. Procedures are the step by step instructions staff follow to do it. Together they show your regulator how you meet the law, and they are the first documents an assessor reads.
Registration
CQC lists the policies it wants to see. Some you send with your application. Others you must have ready for your registration assessor. This is the list for home care and supported living, from CQC's own pages.
Every new provider, whatever the service.
You also send your statement of purpose and an insurance quote or certificate.
Home care and supported living. Kept on file, not sent.
Home care and supported living also send a business plan and financial forecast, evidence of legal occupancy of your office, service user guides and a staff training plan. Supported living services for people with a learning disability or autistic people complete an extra form.
These are the minimum. Assessors and inspectors expect far more than this once you are running, which is why our CQC pack holds over 590 policies.
The fundamental standards
CQC judges you against the fundamental standards, Regulations 9 to 20A. Each one needs policies behind it. This is the map we write every pack to.
| Reg | Standard | Policies that support it | Key question |
|---|---|---|---|
| 9 | Person centred care | Assessment, care planning and review, accessible information | Responsive |
| 10 | Dignity and respect | Dignity and privacy, equality, diversity and human rights | Caring |
| 11 | Need for consent | Consent, Mental Capacity Act and best interests decisions | Effective |
| 12 | Safe care and treatment | Medicines, infection prevention and control, risk assessment, moving and handling | Safe |
| 13 | Safeguarding | Safeguarding adults and children, restrictive practice, managing people's money | Safe |
| 14 | Nutrition and hydration | Eating and drinking support, choking risk, special diets | Effective |
| 15 | Premises and equipment | Equipment checks and maintenance, office and environment safety | Safe |
| 16 | Receiving and acting on complaints | Complaints, compliments and concerns | Responsive |
| 17 | Good governance | Quality assurance and audits, records, data protection and UK GDPR, business continuity | Well-led |
| 18 | Staffing | Induction, supervision, competency checks, rotas and continuity of care | Safe |
| 19 | Fit and proper persons employed | Recruitment, DBS checks, references and right to work | Safe |
| 20 | Duty of candour | Duty of candour, incident reporting and learning | Well-led |
| 20A | Display of ratings | Showing your rating at your office and on your website | Well-led |
Regulation 9A, on visiting, applies to care homes and hospitals. Source: the 2014 Regulations on legislation.gov.uk.
Choose your policies
England, Wales and Northern Ireland have different laws and different regulators. A policy written for one fails in another, so each set is written for where you operate.
England · CQC
Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
England · CQC
Right support, right care, right culture
Wales · Care Inspectorate Wales
Regulation and Inspection of Social Care (Wales) Act 2016
Northern Ireland · RQIA
Domiciliary Care Agencies Regulations (Northern Ireland) 2007
Inside a real policy
Inspectors check that staff can follow a policy and that it matches what happens in practice. This is a safeguarding policy we wrote for a home care provider in Hampshire. Choose a part to see where it sits.
Part 1 of 8
Your branding
Your logo, company name and service type on the cover, and your name in the header of every page.
Care Sync Pro
Every policy pack comes with Care Sync Pro, our policy management platform, at no extra cost and with no ongoing subscription for the platform itself. No more paper folders.
Staff who have read each policy
20 staff
Policy updated
Medicines management, version 5.0
Staff asked to read and sign
Next reviews due
A full audit trail of every update, amendment and review.
Individual staff logins, so you can see who has read which policy.
A notification whenever a policy changes to reflect new regulation.
Staff acknowledge policies and the record is kept.
Your compliance status across every policy area, in one view.
Carers read policies on their phone, out in the community.
Keeping policies current
An out of date policy is easy for an inspector to spot and hard to defend. There are three moments every policy should be reviewed.
Review every policy at least once a year, and sign off the new version.
Update straight away when legislation, regulation or national guidance changes.
Revisit a policy when an incident, complaint or audit shows it did not work in practice.
2026 update
In March 2026 CQC confirmed it will remove the 34 quality statements and their scores, bring back key lines of enquiry and rating characteristics, and rate each key question as a whole. The new approach is being piloted. Until it starts, the current framework still applies.
Read CQC's consultation responseWhat it means for your policies
The regulations are not changing. Policies mapped to Regulations 9 to 20A stay valid whichever framework your inspector uses.
Our team monitors regulatory change and updates your policies in Care Sync Pro, which tells your staff when something has changed.
Outside England
Using CQC policies for a Welsh or Northern Irish service leaves gaps your regulator will find. These are the laws each set is written to.
Wales · Care Inspectorate Wales
The Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017, under the Regulation and Inspection of Social Care (Wales) Act 2016, require written policies and procedures. Among them:
Northern Ireland · RQIA
Agencies are regulated under the Health and Personal Social Services (Quality, Improvement and Regulation) (Northern Ireland) Order 2003 and the Domiciliary Care Agencies Regulations (Northern Ireland) 2007. RQIA's Domiciliary Care Agencies Minimum Standards set out the policies and procedures an agency must have.
Care providers describe working with us, in their own words, on Trustpilot and Google.
Moving slowly. Hover, tap or press Pause to read.
First of all i want to give Millicent…
First of all i want to give Millicent her flowers. I recently became a registered manager ( OLIVE BRANCH CARE & SUPPORT LTD) because of her. She knows her stuff, she takes you through the whole process, the Q&A with encouragement and guidance. I am usually a nerve wreck, but I made it. I couldn't not have wished for a better person than her. THANK YOU MILLICENT. YOU ARE THE BEST.
Audrey Eastwood
3 October 2026
Excellent Support Throughout Our CQC Registration Journey
Care Sync Experts provided excellent support throughout our CQC registration journey for Tailored Healthcare 4 You Limited. The team was professional, knowledgeable and very supportive throughout the process. They provided valuable guidance with our application, policies, supporting documents and preparation for the CQC registration process. What I particularly appreciated was their willingness to answer questions, explain requirements clearly and provide support whenever we needed clarification. Their guidance helped us navigate what can be a detailed and demanding registration process with greater confidence. We are very grateful for their contribution towards the successful CQC registration of our company and would happily recommend Care Sync Experts to other care providers looking for professional CQC registration support. Thank you to the entire team for your continued support.
Philip
3 September 2026
Thanks to Care Sync Experts
Care Sync Experts supported with well tailored documentations for the CQC application, good prep/training for the CQC interview and prompt communication throughout the CQC registration stages which led to the success of Novaedge application I had an excellent experience working with Care Sync Experts on my CQC registration application. From the very beginning, their team demonstrated exceptional professionalism, knowledge, and commitment to ensuring my application met the required CQC standards. They provided clear guidance throughout the entire process, helped me prepare all the necessary documentation, and ensured I was fully ready for every stage of the application. Their attention to detail, prompt communication, and willingness to answer every question gave me confidence and made what could have been a stressful process much smoother. I truly appreciated their personalised support and expertise. Thanks to their dedication, I felt well-prepared throughout my CQC registration journey. I would confidently recommend Care Sync Experts to anyone seeking reliable and professional support with CQC registration and healthcare compliance.
Novaedge Services Limited
25 July 2026
The Experience that I have had with…care sync was a 5 star experience
The Experience that I have had with Care Sync experts is so excellent and effortless. Care sync experts assisted me with the CQC registration of my company. It was a 5 star experience. Coming from a healthcare background myself, I worked with a group of dedicated experts who knows what there are doing. I will like to thank Colin who handled my registration process with the Care sync expert team in such a way that the process looked so simple.
E. Lustre
21 July 2026
Care Sync Experts are reliable
Care Sync Experts are reliable, honest and operate with integrity. All the staff are knowledgeable and supportive whenever you need guidance. I recommend them for all those loking for CQC support services.
customer
12 June 2026
I am genuinely grateful that I chose Care Sync
I am genuinely grateful that I chose Care Sync Experts to support me in establishing my domiciliary care company, Precious Care. From my very first conversation with them, it was clear that they truly understood my needs. Their knowledge, expertise, and professionalism were evident from the start—they really do live up to their name. The support provided to me and my wider team was exceptional and truly limitless. No matter how small the question, they were always available, approachable, and ready to help. From day one, Millicent and Collins made us feel valued and important. Speaking with them felt like talking to people I had known for years—warm, reassuring, and always willing to go the extra mile. Every phone call ended with clarity and confidence. Millicent’s guidance, training, and ongoing support were outstanding and made the entire process smooth and stress‑free. Without hesitation, I would recommend Care Sync Experts as the go‑to professionals for anyone seeking EXPERT support in this field.
PN
27 March 2026
CQC interview confidence building
I found the material I was given very informative. This helped build my confidence during my CQC interview preparation. The staff responded to my inquiries timeously
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23 February 2026
100% Support: How Care Sync Experts Made Our CQC Certification A Reality
I couldn’t be more grateful for Care Sync experts exceptional support during our CQC interview presentations. From the very beginning, Millicent and Collins were not only professional but also incredibly approachable and dedicated. Every time we needed assistance, they were right there ready to help with guidance, expert advice, and all the information required to ensure our success. When our interview dates kept changing, Care Sync flexibility truly set them apart. They rescheduled sessions without hesitation and even provided extra sessions, going far beyond what we had paid for. Their unwavering commitment was a crucial factor in us achieving our CQC certification. Thanks to their 100% support, Victory Growth Care Services is now proudly registered with CQC. I wholeheartedly recommend Care Sync expats for anyone looking for top-notch, dependable support in navigating the complexities of CQC interviews. Their team truly makes a difference!
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12 February 2025
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I had the pleasure of working with Care Sync Experts for various projects, including website development, tender submissions, and branding materials such as brochures and leaflets. From start to finish, their professionalism and attention to detail have been nothing short of remarkable. They designed and developed my website with a keen understanding of my needs, creating a sleek, user-friendly platform that perfectly represents my brand. But they didn't stop there, their expertise in handling tenders is unparalleled. Of the six tenders they managed for me, they won five. This impressive success rate speaks volumes about their strategic approach and deep industry knowledge. I highly recommend Care Sync Experts to anyone looking for top notch services in web development, tender management, and branding. They have truly elevated my business, and I look forward to continuing our partnership!
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12 August 2024
Last reviewed
We have supported over 1,200 care providers, with a 94% first-time approval rate on registrations. Start with three free sample policies from our CQC domiciliary care pack.
Keep exploring with Care Sync Experts.
These guides, services and client stories go hand in hand with this page, so you have everything you need to build and grow a successful care service.
CQC domiciliary care policies and procedures written for your service.
CQC compliant supported living policies built around Right Support, Right Care, Right Culture.
CIW compliant domiciliary care policies written for the Welsh regulatory framework: RISCA 2016, the Welsh…
RQIA compliant domiciliary care policies written for the Northern Ireland framework: NISCC, Access NI and the…
