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Summary, notice description and lot information
This procurement process involves NHS Surrey Heartlands Integrated Care Board as the buying organisation, intending to award a contract for Adult Community Services within Surrey Downs. Classified under community health services, this contract spans from 1st October 2025 to 31st March 2027 and is valued at £45,361,760. It is set in Woking, within the region UKJ25, focusing on providing integrated health and care services.
The procurement stage is currently at the award phase, with the notice serving as an intention to award under the Provider Selection Regime (PSR) 2023. Representations by providers must be made by 24th September 2025 during the standstill period. This tender offers significant opportunities for businesses specialising in healthcare services, particularly those experienced in delivering community-focused healthcare solutions.
It is ideal for providers capable of managing integrated, multidisciplinary care models that address and reduce health inequalities. Businesses that can innovate in patient care, ensure financial sustainability while maximising social value, and integrate seamlessly within existing healthcare frameworks will be well-suited to compete for similar future contracts. This opportunity supports long-term growth, particularly for large-scale healthcare providers, by facilitating partnerships within the NHS and targeting service gaps within the community.
This notice details the intention to award a contract under the Provider Selection Regime (PSR) 2023 - Direct Award Process C. The Surrey Downs Health & Care Service contract plays a vital role within the Surrey Heartlands Health and Care system, providing accessible, person-centred support that helps individuals stay well and independent in their own homes and communities. The contract provides for a neighbourhood teams' approach to service delivery reflecting Surrey Heartlands ICB's commitment to providing services in convenient personalised settings, wherever possible away from an Acute Hospital environment. The service bridges primary, secondary, and social care, offering preventative, rehabilitative, and long-term support to patients. The service delivers a coordinated, multidisciplinary approach to care via a tiered delivery model providing the 22 services. The Awarding Authority intends to award a contract to an existing provider following direct award process C for an 18 month term from 1st October 2025 - 31st March 2027. The value of the contract is PS45,361,760, over the term inclusive of potential extension options. This contract is being awarded under Direct Award Process C of the Provider Selection Regime (PSR) 2023 for the following reasons: * the relevant authority is not required to follow direct award processes A or B * the term of the existing contract is due to expire, and the relevant authority is proposing a new contract to replace that existing contract at the end of its term * the proposed contracting arrangements are not changing considerably from the existing contract * the relevant authority is of the view that the existing provider is satisfying the existing contract to a sufficient standard, according to the detail outlined in the contract, and also taking into account the key criteria and applying the basic selection criteria * the relevant authority is of the view that the existing provider will satisfy the proposed contract to a sufficient standard taking into account the key criteria and applying the basic selection criteria * the procurement is not to conclude a framework agreement or to award a contract based on a framework agreement. The service evaluation was reviewed against the 5 key criteria and weighted accordingly: Quality and Innovation 25% Improving access, reducing health inequalities, and facilitating choice 25% Integration, Collaboration & Service Sustainability 25% Value 15% Social Value 10%
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