DHSC: OHID: National Breast Feeding Helpline 2026

The Department of Health & Social Care (DHSC), situated in London, is seeking to procure services for the National Breastfeeding Helpline, a 24-hour service offering breastfeeding information and support to families throughout the United Kingdom. Classified under public service contracts, this initiative falls under the industry categories of guidance services, call centres, and helpdesk support services. As part of the procurement planning process, a market engagement event is scheduled for Wednesday, 17th September 2025, at 10 am, with interested providers required to register by 5 pm on Monday, 15th September 2025.

The procurement is currently in the planning stage, and while it is not a competitive call, DHSC aims to gather market insights and feedback to refine its procurement strategy. The anticipated contract period runs from 1st April 2026 to 31st March 2029, with renewal possibilities extending to 31st March 2030 and a gross budget estimate of approximately GBP 3,772,800. This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to strengthen their engagement within the public sector by contributing to a vital health service.

Businesses with a strong background in communication services, call centre operations, and community support services could find this opportunity particularly fitting. Involvement in such a high-profile initiative allows businesses to expand their portfolio in the public health domain, gain credibility, and strengthen ties with a central government authority, thereby fostering more substantial business growth and potential future collaborations.