Domestic Abuse Refuge and Refuge Based Support Services for Women and Children
Overview
Summary, notice description and lot information
Durham County Council is actively managing a comprehensive procurement process for Domestic Abuse Refuge and Refuge Based Support Services for Women and Children. This procurement aims to deliver trauma-informed refuge services targeted at women and children affected by domestic abuse across multiple geographic areas within Durham. The process includes distinct stages ranging from market engagement to tender and award phases, with notable milestones and deadlines.
The contracts cover North, South, East, and Central Durham, with unit requirements reflecting local needs—9 units in North and Central Durham, 8 in South Durham, and 6 in East Durham. The tender continues to progress through various stages, with an award notice issued on 17th December 2025, and the contract period set to commence from 1st April 2026, extending to 31st March 2029, with possibilities for extension subject to funding availability. This procurement operation, under the competitive flexible procedure, highlights a focus on survivor-led services and partnership approaches within the health and social work industry categories.
The opportunity presents significant potential for business growth, especially for experienced providers specialising in trauma-informed care and community engagement. The tender is suited for businesses demonstrating adeptness in multi-agency collaboration and commitment to continuous improvement. SMEs and VCSEs (Voluntary, Community and Social Enterprises) have favourable criteria for participation, allowing them to leverage established capabilities to provide refuge services, thereby enhancing their organisational footprint and geographic reach.
The planned services underscore the importance of supporting vulnerable groups while creating avenues for suppliers to secure long-term partnerships with Durham County Council. Suppliers can bid for up to two lots, thus allowing strategic entries into different regional markets, fostering growth through dedicated service delivery and community impact within the designated areas of North, South, East, and Central Durham.
Durham County Council is seeking to commission a comprehensive and trauma-informed domestic abuse refuges and refuge support service that meets the diverse needs of women (and their dependent children if applicable) affected by domestic abuse and who are seeking safe accommodation from high-risk domestic abuse situations. The aim of the service is to provide temporary safe accommodation within a refuge setting to victim-survivors of domestic abuse (and any dependent children/young people that are accommodated) that improves the safety, harm reduction, recovery and wellbeing of the victim-survivors. The commissioned service(s) should have a strong focus on partnership working and community engagement.
We welcome proposals from experienced providers who can demonstrate a commitment to survivor-led approaches, multi-agency collaboration, and continuous improvement. The Page 2 to 12 successful provider will play a vital role in helping us create a safe and supportive environment for those impacted by domestic abuse. The opportunity is issued as multiple Lot contract based on geographical locations.
Suppliers can bid for a maximum of two geographical areas/lots. Geographical Area Number of Units Lot 1 North Durham 9 Lot 2 South Durham 8 Lot 3 East Durham 6 Lot 4 Central Durham 9 It should be noted that whilst premises that exceed the minimum required number of units detailed above may bid/be successful in contract award, the total annual settlement (the annual contract value) will remain as specified in the Tender documents. Permitted Changes to Contract: Funding for these services is reliant upon the continued availability of funds from both the Council's core budget and Domestic Abuse Act Part 4 funding received from the MHCLG.
Funding amounts and sources are uncertain over the contract term and therefore DCC may need to invoke either contract modifications or termination as permitted under the relevant sections of the contract terms and conditions. At the Council's discretion, should the Council acquire further funding, including from different sources, additional services may be required and may slightly differ to that detailed above but will fall under the remit of domestic abuse refuges and/or refuge-based support services. The Council reserves the right to apply inflationary uplifts to the contract value at its sole discretion and will be based upon the availability of funding and commissioning priorities.
The Council reserves the right to modify the service specification if new legislation and/or guidance re. domestic abuse refuges and/or refuge-based support services is published by the Government. If a successful bidder's contract is terminated, either at the Council's or the provider's discretion, the council has the discretion to approach one or all of the other successful bidders to offer them the opportunity to deliver refuge and refuge-based support services in this geographical area OR go to market for a new supplier.
Durham County Council is seeking to commission a comprehensive and trauma-informed domestic abuse refuges and refuge support service in North Durham that meets the diverse needs of women (and their dependent children if applicable) affected by domestic abuse and who are seeking safe accommodation from high-risk domestic abuse situations. The number of units required in North Durham is 9.
Durham County Council is seeking to commission a comprehensive and trauma-informed domestic abuse refuges and refuge support service in South Durham that meets the diverse needs of women (and their dependent children if applicable) affected by domestic abuse and who are seeking safe accommodation from high-risk domestic abuse situations. The number of units required in South Durham is 8.
Durham County Council is seeking to commission a comprehensive and trauma-informed domestic abuse refuges and refuge support service in East Durham that meets the diverse needs of women (and their dependent children if applicable) affected by domestic abuse and who are seeking safe accommodation from high-risk domestic abuse situations. The number of units required in East Durham is 6.
Durham County Council is seeking to commission a comprehensive and trauma-informed domestic abuse refuges and refuge support service in Central Durham that meets the diverse needs of women (and their dependent children if applicable) affected by domestic abuse and who are seeking safe accommodation from high-risk domestic abuse situations. The number of units required in Central Durham is 9.
Procurement Classification
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Contract Values
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The contract period is three years.
Key Dates
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Notice Status
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Contracting Authority
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Awarded Supplier
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Documents & Links
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