Emergency Department Well-being & Home Safe Service

The procurement process led by NHS Wales Shared Services Partnership-Procurement Services, on behalf of the contracting authorities, is currently in the tender stage for the Emergency Department Well-being & Home Safe Service. This service, covering Health Boards in South East and South West Wales, is divided into three lots: Cardiff and Vale University Health Board, Hywel Dda University Health Board, and Swansea Bay University Health Board. The procurement is conducted via an open procedure, with submissions accepted electronically until 21st November 2025.

9 million GBP, spread across the regions of Cardiff, Carmarthen, and Port Talbot, encompassed within the welfare services category not delivered through residential institutions. This procurement presents significant business growth opportunities, especially for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), given the suitability criteria specified in the tender. Companies with expertise in welfare services, particularly those aiding frail older people and vulnerable adults, are well-suited to compete for these contracts.

The open procedural approach allows competitive bidding, and evaluation is based on a balanced score of commercial (60%) and technical (40%) considerations. Such businesses could leverage their unique capabilities to provide crucial services that aid emergency department operations while contributing positively to community well-being.