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Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)
Overview
Summary, notice description and lot information
London North Eastern Railway Limited (LNER) has initiated a new tender process titled "Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)", focused on providing comprehensive health services across the UK. The procurement is in its tender stage as of December 2025, under the competitive flexible procedure. This selective process invites suppliers through an Intent to Participate stage, followed by an Invitation to Tender and a Presentation Stage for candidates.
Interested suppliers need to express their interest by 9th January 2026, with award decisions made by 24th April 2026. This procurement seeks to enhance employee support, integrating both mental health and physiotherapy services across LNER's expansive employee base. This tender presents lucrative opportunities for businesses specialising in health services, particularly those with expertise in employee assistance programmes, counselling, and musculoskeletal support.
Companies offering Cognitive Behavioral Therapy, trauma-specific counselling, and physiotherapy can significantly benefit from engaging in this contract. With a total contract value grossing £2,236,278, potential suppliers should demonstrate strong technical skills, contribute social value, and maintain competitive pricing to align with the procurement's award criteria. The contracts, starting in July 2026, provide room for extension, offering stability and growth for businesses looking to expand their services in public undertakings focused on employee health and wellbeing.
Employee Assistance Program & Counselling Services Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support. This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns. The EAP should be accessible to all LNER employees, including remote workers, across the LNER route. Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents.
Provide expert physiotherapy support to all employees, including remote workers, across the LNER route.
Procurement Classification
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Contract Values
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The contract period is three years.
Key Dates
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Notice Status
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Contracting Authority
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Awarded Supplier
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Documents & Links
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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
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