Experts by Experience Services
Overview
Summary, notice description and lot information
The Care Quality Commission (CQC), the independent regulator of health and social care services in England, has initiated a procurement process titled "Experts by Experience Services" under the category of health and social work services (CPV code 85000000). The procurement process is currently in the planning stage, with the procurement notice expected to be published on 21 February 2025. This contract, valued at an estimated £10 million (excluding VAT) over 36 months, is aimed at recruiting, managing, and training a pool of Experts by Experience to support CQC's assessments and other activities related to health and care services.
Pre-market supplier engagement events are scheduled for January 2025, and interested suppliers are invited to participate by registering before 14 January 2025. The procurement process will be managed using the Atamis e-Sourcing portal. This tender offers significant business growth opportunities for organisations with expertise in health and social care services, particularly those experienced in community engagement, training, and support services.
The potential to work with seldom-heard communities and individuals with protected characteristics makes this an ideal opportunity for businesses specialised in public engagement and stakeholder management. Companies with a strong background in supporting quality assessments and policy development in the health and social care sector will find this contract particularly relevant. Additionally, as this programme involves direct interaction with service users and their families, businesses that prioritize compassionate and high-quality care will be well-suited to compete.
The CQC encourages feedback and suggestions from potential suppliers to shape the final procurement process, offering a collaborative approach to this essential service delivery.
The Care Quality Commission (CQC) is the independent health and social care regulator in England that monitors, inspects and regulates health and social care services to ensure they meet fundamental standards of quality and safety. It ensures health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We are starting to gather information to help shape the procurement of a contract to deliver our Experts by Experience programme for delivery from April 2026 onwards.
Experts by Experience are people who have personal experience of the services we regulate, either directly or as family carers.
The contract will recruit manage and train a pool of Experts by Experience and provide the necessary support to enable these Experts by Experience to work with CQC on its ongoing programme of assessments of health and care services. Experts by Experience also support other CQC activity such as the codesign of guidance and policy development.
During inspections, Experts by Experience speak with people using services and their family or organisations that support them.
Their findings are used to support CQC inspectors' judgements on services and may be included in CQC inspection reports.
The contract will also build, manage and maintain a Public Engagement Network of community groups on CQCs behalf, providing CQC with intelligence and insight from:
-People from seldom-heard communities.
-People with protected characteristics.
-People made vulnerable by their circumstances.
The lotting structure of the contract will be determined as a result of the pre-market supplier engagement.
Further information is included in the Additional Information section VI.3.
It is envisaged the contract will run from April 2026 to March 2029 and will have an approximate value of PS10m Exc. VAT over the full contract term. Additional information: This Prior Information Notice is to signal an intention to commence pre-market supplier engagement.<br/><br/>CQC invites suggestions and feedback on the design of the Experts by Experience contract ref: CQC EPS 102<br/><br/>CQC intends to hold virtual pre-market supplier engagement events in January 2025 with industry experts and suppliers interested in potentially bidding for the resulting contract on the following dates:<br/><br/>-Thursday 16 January 2025, 13:30-15:00 (UK local time)<br/>-Wednesday 22 January 2025, 13:30-15:00 (UK local time)<br/>-Friday 24 January 2025, 13:30-15:00 (UK local time)<br/><br/>If you would like to be involved, please express your interest in one of the above supplier engagement events by emailing commericalcontracts@cqc.org.uk with the subject line 'CQC EPS 102 Supplier Engagement' no later than 4pm (UK local time) on Tuesday 14 January 2025 and further details will be provided to you.<br/><br/>Your email must clearly state:<br/><br/>-Your Organisation Name<br/><br/>-Full Name, Job Title and Email contact details for the individual(s) who will be participating in supplier engagement (maximum of two per organisation)<br/><br/>-Your organisation website link<br/><br/>The content of the pre-market supplier engagement events will not change, please limit your registration to one session only.<br/><br/>Please note this is not a call to competition and does not constitute the commencement of the procurement process.<br/><br/>Please note that CQC will use an e-Sourcing portal hosted by Atamis for this competition: https://health-family.force.com/s/Welcome and we would encourage all interested suppliers to complete their registration in advance of the procurement being launched in Feb 2025.<br/><br/>Should you have any queries regarding how to register your Organisation on Atamis e-Sourcing portal, please contact Atamis helpdesk at:<br/>Phone: 0800 9956035<br/>E-mail: support-health@atamis.co.uk<br/>Helpdesk Operational Hours 08:00-18:00 Monday - Friday (Excluding Public Holiday)<br/><br/>The value in II.1.5 Estimated total value:<br/>is an indicative value over 36 months.<br/><br/>The date in II.3 Estimated date of publication of contract notice:<br/>is the estimated date of publication, please monitor Find A Tender Service and Contracts Finder for the publication of the contract notice.<br/><br/>This notice does not constitute a commitment by CQC to undertake a procurement exercise and may not reflect any information which may ultimately be presented in any potential future tendering exercise.
Procurement Classification
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Contract duration information not available.
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Awarded Supplier
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