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Summary, notice description and lot information
Plymouth City Council has completed a procurement process for Extra Care Housing services, delivering contracts for the South and West localities of Plymouth. The procurement, conducted using an open procedure, is under the light-touch regime and focuses on promoting independence and well-being within community-based services. Key dates include the extension of the voluntary standstill period until 13 January 2026, with contracts commencing on 1 May 2026.
The services focus on flexible, integrated care for older individuals, aiming to improve social networks and digital inclusion, and they are planned across multiple schemes throughout Plymouth. This procurement presents substantial opportunities for businesses in the health and social care sectors by offering significant contract values—£10 million and £13 million for Lots 3 and 4, respectively. It is particularly suited to companies capable of delivering innovative, flexible care models that extend beyond traditional domiciliary care, emphasizing independence and community participation.
Both large providers and SMEs, especially those equipped with a robust understanding of social work services and able to address complex needs, could harness this opportunity to establish or expand their presence in the South West region. Collaboration with housing providers can foster a seamless service delivery, ensuring maximum utility and enjoyment for service users.
Lot 1 Extra Care Housing ECH ECH is delivered within 7 schemes across Plymouth where people the majority aged 55 and over have their own self contained homes as part of a larger complex, have a legal right to occupy the property and have the provision of on site care and support. The service supports people to achieve the following, but not limited to, outcomes People are supported to continue to live independently People are supported individually so that they can lead as natural and independent a life as possible behind the privacy of their own door People with complex needs associated with dementia and physical and mental disability receive skilled services that help them maintain and enjoy an active life A more independent lifestyle may be facilitated for some, whereas the provision of a continually supportive environment will be a key factor for others People are supported to achieve their desired level of involvement with their local Community People are supported to maintain or gain independent living skills following periods of illness and so prevent hospital admission or readmission People are supported to evaluate and manage their own risk and to establish their preferred priorities People passing through the Pathways flats where applicable will receive individualised care and support with the aim of achieving a positive outcome for continued independent living The service focuses on two key areas of delivery The Core service for the seven schemes ensures care and support cover 24 hours a day. This is a fixed arrangement, available to all and delivered through a block payment non chargeable to clients. This core service will also provide planned support to those residents who have not been assessed as requiring an Adult Social Care assessed package of care and support but who require low level support to maintain independence, continue to enjoy health and well being and remain socially engaged. The provision of one to one care and support that a significant number of Extra Care Housing Residents require and which has been assessed as being eligible within Adult Social Care Fair Access to Care Assessment. People will have the choice of either selecting the core organisation to deliver this one to one care and support as assessed as eligible by Adult Social Care or may wish to select a different provider for this purpose. For further information please go to www.supplyingthesouthwest.org.uk and search for Extra Care Housing.
Lot 2 Extra Care Housing ECH ECH is delivered within 7 schemes across Plymouth where people the majority aged 55 and over have their own self contained homes as part of a larger complex, have a legal right to occupy the property and have the provision of on site care and support. The service supports people to achieve the following, but not limited to, outcomes People are supported to continue to live independently People are supported individually so that they can lead as natural and independent a life as possible behind the privacy of their own door People with complex needs associated with dementia and physical and mental disability receive skilled services that help them maintain and enjoy an active life A more independent lifestyle may be facilitated for some, whereas the provision of a continually supportive environment will be a key factor for others People are supported to achieve their desired level of involvement with their local Community People are supported to maintain or gain independent living skills following periods of illness and so prevent hospital admission or readmission People are supported to evaluate and manage their own risk and to establish their preferred priorities People passing through the Pathways flats where applicable will receive individualised care and support with the aim of achieving a positive outcome for continued independent living The service focuses on two key areas of delivery The Core service for the seven schemes ensures care and support cover 24 hours a day. This is a fixed arrangement, available to all and delivered through a block payment non chargeable to clients. This core service will also provide planned support to those residents who have not been assessed as requiring an Adult Social Care assessed package of care and support but who require low level support to maintain independence, continue to enjoy health and well being and remain socially engaged. The provision of one to one care and support that a significant number of Extra Care Housing Residents require and which has been assessed as being eligible within Adult Social Care Fair Access to Care Assessment. People will have the choice of either selecting the core organisation to deliver this one to one care and support as assessed as eligible by Adult Social Care or may wish to select a different provider for this purpose. For further information please go to www.supplyingthesouthwest.org.uk and search for Extra Care Housing.
Lot 3 Extra Care Housing ECH ECH is delivered within 7 schemes across Plymouth where people the majority aged 55 and over have their own self contained homes as part of a larger complex, have a legal right to occupy the property and have the provision of on site care and support. The service supports people to achieve the following, but not limited to, outcomes People are supported to continue to live independently People are supported individually so that they can lead as natural and independent a life as possible behind the privacy of their own door People with complex needs associated with dementia and physical and mental disability receive skilled services that help them maintain and enjoy an active life A more independent lifestyle may be facilitated for some, whereas the provision of a continually supportive environment will be a key factor for others People are supported to achieve their desired level of involvement with their local Community People are supported to maintain or gain independent living skills following periods of illness and so prevent hospital admission or readmission People are supported to evaluate and manage their own risk and to establish their preferred priorities People passing through the Pathways flats where applicable will receive individualised care and support with the aim of achieving a positive outcome for continued independent living The service focuses on two key areas of delivery The Core service for the seven schemes ensures care and support cover 24 hours a day. This is a fixed arrangement, available to all and delivered through a block payment non chargeable to clients. This core service will also provide planned support to those residents who have not been assessed as requiring an Adult Social Care assessed package of care and support but who require low level support to maintain independence, continue to enjoy health and well being and remain socially engaged. The provision of one to one care and support that a significant number of Extra Care Housing Residents require and which has been assessed as being eligible within Adult Social Care Fair Access to Care Assessment. People will have the choice of either selecting the core organisation to deliver this one to one care and support as assessed as eligible by Adult Social Care or may wish to select a different provider for this purpose. For further information please go to www.supplyingthesouthwest.org.uk and search for Extra Care Housing.
Lot 4 Extra Care Housing ECH ECH is delivered within 7 schemes across Plymouth where people the majority aged 55 and over have their own self contained homes as part of a larger complex, have a legal right to occupy the property and have the provision of on site care and support. The service supports people to achieve the following, but not limited to, outcomes People are supported to continue to live independently People are supported individually so that they can lead as natural and independent a life as possible behind the privacy of their own door People with complex needs associated with dementia and physical and mental disability receive skilled services that help them maintain and enjoy an active life A more independent lifestyle may be facilitated for some, whereas the provision of a continually supportive environment will be a key factor for others People are supported to achieve their desired level of involvement with their local Community People are supported to maintain or gain independent living skills following periods of illness and so prevent hospital admission or readmission People are supported to evaluate and manage their own risk and to establish their preferred priorities People passing through the Pathways flats where applicable will receive individualised care and support with the aim of achieving a positive outcome for continued independent living The service focuses on two key areas of delivery The Core service for the seven schemes ensures care and support cover 24 hours a day. This is a fixed arrangement, available to all and delivered through a block payment non chargeable to clients. This core service will also provide planned support to those residents who have not been assessed as requiring an Adult Social Care assessed package of care and support but who require low level support to maintain independence, continue to enjoy health and well being and remain socially engaged. The provision of one to one care and support that a significant number of Extra Care Housing Residents require and which has been assessed as being eligible within Adult Social Care Fair Access to Care Assessment. People will have the choice of either selecting the core organisation to deliver this one to one care and support as assessed as eligible by Adult Social Care or may wish to select a different provider for this purpose. For further information please go to www.supplyingthesouthwest.org.uk and search for Extra Care Housing.
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The contract period is four years.
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