South-West Crisis Text Service

The NHS Devon Integrated Care Board is leading a tender process to establish a South-West Crisis Text Service, classified under miscellaneous health services (CPV 85140000). As the lead commissioner, NHS Devon ICB collaborates with various regional health boards throughout South-West England, including NHS Bristol, North Somerset, and South Gloucestershire. The procurement, managed through an open procedure, invites electronic submissions until 23 January 2026.

The contract envisages an initial two-year term beginning 1 August 2026, with potential extension for one additional year. This procurement aligns with the Health Care Services (Provider Selection Regime) Regulations 2023, excluding provisions from the Public Contracts Regulations 2015. This tender represents an excellent opportunity for service providers with expertise in mental health crisis interventions to expand their operations within the UK healthcare sector.

Ideal candidates would possess capability in delivering tailored, accessible support services that address diverse user needs. Businesses skilled in innovation, collaboration, and service sustainability should find this procurement particularly appealing. With a budget approaching £2 million (GBP), and with focus areas including quality, integration, and social value, the tender provides a lucrative entry point into the regional NHS network, fostering growth and potential partnership opportunities.