Technology Enabled Care

Norfolk County Council is handling a procurement process for the "Technology Enabled Care" initiative, which has included several stages such as planning, tender, award, and ultimately, tender cancellation. The procurement process was initially planned to meet the strategic needs of technology-enabled care services, entailing equipment provision and monitoring. Norfolk County Council, operating as a public authority at a sub-central government level, launched this procurement with the objective of integrating these services into adult social care.

The process, initiated on 23rd May 2025, advanced through stages until it was ultimately cancelled on 19th December 2025 due to confident identification issues regarding the most advantageous tender. The procurement involved a competitive flexible procedure with multiple electronic submissions, and it aimed to maximise service quality while considering pricing at subsequent stages. This procurement initiative was designed to present substantial business opportunities for companies specialising in medical equipment, pharmaceuticals, and healthcare services.

The competitive flexible procedure called for scalable service solutions, making it ideal for businesses excelling in technology-driven healthcare services. SMEs and larger enterprises like Alcove Limited, Livity Life Limited, and Medequip Assistive Technology Limited were involved in the tendering. Despite the cancellation of this particular procurement, businesses that showcase strengths in delivering comprehensive service offerings, including installation, maintenance, and innovative care monitoring solutions, would have found significant opportunities to collaborate with Norfolk County Council and potentially other local authorities through similar procurement exercises in the future.

Such businesses can expect to benefit from market engagement activities that aim to shape procurement specifications, which are regularly part of the Council’s strategic remit to drive innovation within public sector service delivery.