UK Power Networks Customer Vulnerability Enduring Partnerships

" This procurement process, governed by the legal framework 2023/54, focuses on Consumer Vulnerability support services, aiming to aid vulnerable customers, particularly those experiencing fuel poverty. Based in London, this initiative is a part of UKPN's RIIO-ED2 commitments. With a framework agreement in place, the procurement adopts an open and competitive flexible procedure, presently in the tender stage, concluding on 12th December 2025.

The total gross value for the contract stands at £4,076,400, subjected to a more detailed evaluation through a balanced scorecard method once the tenderers proceed beyond the initial conditions of participation assessment. This tender offers extensive opportunities for businesses involved in community support and customer services, particularly those specialised in providing bespoke services to vulnerable groups. Suitable for SMEs and voluntary, community and social enterprises (VCSEs), this procurement process allows for innovative approaches to enhance service delivery while maintaining a high customer satisfaction threshold of over 94%.

Engaging in this contract could leverage business growth by aligning operations with sustainable, customer-centred strategies and strengthening partnerships within the utilities industry. The framework agreement allows reopening of competition, offering extended business engagements through potential renewals, ensuring sustained involvement in UK's energy sector transitions.