Victim Services
Overview
Summary, notice description and lot information
The procurement process for the "Victim Services" contract, initiated by the Police and Crime Commissioner for Gwent, falls under the services category with a focus on community services. The procurement process, specifically aimed at providing support to crime victims, took place under an open procedure. This contract covers service delivery across regions UKL16, UKL2, and UKL21 in the United Kingdom.
The active procurement stage, having been awarded to Victim Support, was completed in April 2025, with the contract being signed on 28th April 2025. The contract is valued at approximately £1,234,555.64 and underscores the buyer's commitment to supporting victims of crime in the specified regions. The "Victim Services" tender presents ample opportunities for growth for businesses in the health and social work sector, particularly SMEs specializing in trauma-informed and needs-led support services.
This procurement encourages the formation of consortia, thereby opening the arena for collaboration among smaller firms. Businesses offering high-quality community services focusing on emotional and practical support to crime victims could greatly benefit from such contracts, which also align with social values and technical quality as key award criteria. The ongoing need for tailored support services ensures long-term opportunities for firms capable of addressing diverse needs and adapting to different demographic requirements.
The Police and Crime Commissioner for Gwent is seeking Contractor(s) to provide a Service to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime, to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Service shall be available to residents of the Force area, to both adults aged 18 and over and children and young people up to the age of 18, where they have been a victim or witness of a crime, or have been affected by a crime experienced by a relative or friend. This shall also include temporary residents visiting or studying in the Force area.
Police and Crime Commissioners across England and Wales were given the power and budget to determine local victims' services in 2012. Annually, the Gwent Police and Crime Commissioner receives a Victim Services Support Grant from the Secretary of State for Justice to provide or commission local victim support services to ensure that victims of crime are able to receive and access the support they need to cope with, and as far as possible recover, from the effects of crime. Within the Gwent Police and Crime Plan 2021-2025 the Commissioner has made supporting victims and protecting the vulnerable a priority. The Service shall support adults and children who have been affected by crime, either as a victim of crime or as a family or friend of a victim of crime. The Service shall provide emotional and practical support to enable Service Users to cope and recover from the harm they have experienced. The primary aim of the Service is to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Contractor shall deliver the main objectives of the Service which are to: i. Work with victims to understand the impact of the incident ii. Support victims to address the impact of crime iii. Support and improve victims experience of the criminal justice system iv. Provide trauma informed, needs led support to victims v. Provide a Service that identifies and adapts to a victim's protected characteristics and diversity needs vi. Provide visible, accessible, clear, good quality information about the support options to victims in Gwent vii. Ensuring that mechanisms are in place to listen to and receive feedback from Victims
Procurement Classification
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Contract Values
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The contract period is five years.
Key Dates
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Awarded Supplier
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Documents & Links
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