Workforce Development Services for Care Providers in Suffolk

Focus on being the trusted source of information, advice, guidance and networking that raises the standards of adult social care * Organise and lead at least 2 large Care Market events alongside other smaller events and achieve at least 70% attendance capacity * Ensure events are representative of the whole of the care market, including private & voluntary organisations. Achieving involvement of 70% of care providers across Suffolk * Follow up on impact of activities at 3 and 6 months after event * Promote care careers, including different care pathways * Proactive support to care campaigns and branding, including iCare brand * Engaging and promoting graphics and other materials on websites/marketing * Active engagement and support to Community Catalysts / Personal Care Assistants * Active engagement and support to micro enterprises * Take active part in market need reviews and provide information for market shaping * Identify themes and gaps for future development and focus * Flexibility to meet fluctuating market needs and take advantage of new funding and proactively bidding for opportunities * Care provider peer support and the promotion of good practice across recruitment, training, retention and organisational culture * Work effectively across partner organisations and be a Suffolk representative on relevant regional and local events and forums. * Provision of information / guidance / advice and signposting for the care market and create a comprehensive resource bank of information for providers across a range of accessible platforms * Work in collaboration with other partner organisations. * Active engagement and development with key performance indicators as the service progresses * Incorporate regular (as determined by the local authority) reviews of market needs to provide information for shaping the support provided to and direction of the market, to meet fluctuations. * Actively gather feedback on activities that care providers have attended, their challenges and concerns, * Support all activities in Lot 2 where appropriate

Focus on the supply of training provision, deliver an online platform to provide training, that raises the skills of adult social care. * Delivery of a training portal that is accessible to the whole care market * Maintain / upgrade and develop a training portal that is user friendly including a robust SLA, to be shared if requested * Design and delivery of training programmes in a timely manner * Delivery of face to face and online training and ensure other options are available for attendance * Ensure access for care providers to learning and development opportunities, including the ability to have community-based training sessions across the County * To use approved training providers including a verification of standard of delivery e.g. from Skills for Care or NHS approved trainer lists, including local SME providers with a proven track record of success * Identify a range of training and source programmes to satisfy these needs in a cost-effective manner * Support the use of SME training providers with a proven track record of success. * Annual survey of the care market to identify training gaps * Respond to training gaps and source the support for future needs * Use feedback consultation and collaboration to make amendments of training programmes to best meet the market needs * Gain feedback on training activities that providers have attended, the challenges and concerns * Discuss with Suffolk County Council the results of training gaps and collaboratively shape training programmes required * Flexibility to respond quickly to the changing needs of the care sector * Proactive support to care campaigns and branding, including iCare brand * Engaging and promoting graphics and other materials on websites/marketing * Take advantage of new funding opportunities and evidencing bids for this * Be a Suffolk representative on relevant regional and local forums / events * Engaging and promoting graphic and other materials on websites/marketing * Linking and following the county council on their own social media * Work effectively across partner organisations with a focus on collaboration and joint working * Achieving collaboration with 70% of care providers across Suffolk * Training attendance rate to be reported and a minimum of 70% of full capacity * To ensure full evaluations are completed / demonstrated including cost effectiveness exercises, for all commissioned training for the care market * Collate post-training evaluations and attendee satisfaction rate * Active engagement and development with key performance indicators as the service progresses * Support all activities in Lot 1 where appropriate