CQC Domiciliary Care Policies and Procedures

Every domiciliary care agency registered with the CQC needs a complete set of policies and procedures before your first inspection. These are not optional extras. They are the foundation of your compliance, the documents your inspector will review, and the guides your staff rely on to deliver safe, effective care in people's own homes.

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Two care professionals reviewing CQC domiciliary care policies

Care Sync Experts provides over 590 CQC compliant domiciliary care policies and procedures, written by a team that includes a former CQC Senior Inspector Manager with over 20 years of regulatory experience. Every policy is branded to your company, mapped to the CQC's 34 quality statements, and delivered through Care Sync Pro, our policy management platform.

Before you commit, download three free sample domiciliary care policies to see the quality, regulatory depth and professional formatting for yourself.

What Domiciliary Care Policies Does the CQC Require?

The CQC does not publish a definitive checklist of required policies, but inspectors assess your service against the CQC Fundamental Standards and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Your policies must demonstrate compliance across every regulated area.

At a minimum, your domiciliary care agency will need policies covering safeguarding adults and children (Regulation 13), person-centred care and treatment (Regulation 9), safe care and treatment including risk assessment (Regulation 12), medication management and administration, staff recruitment, selection and DBS checks (Regulation 19), training, supervision and appraisal (Regulation 18), complaints and compliments handling (Regulation 16), duty of candour (Regulation 20), infection prevention and control, health and safety at work, lone working and staff safety, equality, diversity and inclusion, data protection and GDPR compliance, whistleblowing, mental capacity and best interests (Regulation 11), and business continuity planning.

This is not an exhaustive list. A thorough domiciliary care policy set also includes policies on key holding, community risk assessment, service user finances, record keeping, transport, and emergency procedures, among many others.

How Our Policies Are Written

Every policy from Care Sync Experts follows a consistent structure designed for regulatory compliance and practical staff use.

Purpose statement

Each policy opens with a purpose statement explaining why the policy exists and what it aims to achieve.

Scope

Sets out who the policy applies to and in what circumstances, so staff know exactly when to follow it.

Policy commitments

The policy section contains the commitments your organisation makes.

Step-by-step procedure

The procedure section provides step-by-step guidance for staff.

Legislation references

Related legislation and guidance are referenced throughout.

Quality statement mapping

Each policy is mapped to the specific CQC quality statement it supports.

We do not use generic templates. Our policies reference the correct legislation (not summarised versions), include practical guidance that reflects how domiciliary care actually operates (staff travelling between visits, working alone in people's homes, managing medication without a clinical team on site), and use person-centred language throughout.

Our policies are written to align with the CQC's single assessment framework, which replaced the previous key lines of enquiry. If your current policies still reference KLOEs rather than quality statements, they need updating, and that is exactly what we provide.

Why Our Policies Outperform Competitors

The domiciliary care policy market in England is crowded. Providers like QCS, W&P Training, e-Care Hub, Bettal and Care Quality Support all offer policy packages. Here is why care providers consistently choose Care Sync Experts.

Policies Written by Former CQC Senior Inspector Manager

Our policies are written by a former CQC Senior Inspector Manager, not by content writers who have read the regulations. That means every policy reflects what inspectors actually look for during registration assessments and inspections, not just what the regulations say on paper.

Over 590 Policies Available

We provide over 590 policies, one of the largest libraries available from any single UK provider. Most competitors offer between 50 and 340 policies.

Care Sync Pro Policy Management Platform Included

Every policy comes with Care Sync Pro, our policy management platform, at no additional cost. You get version control, staff access with digital acknowledgement, automatic update notifications and an inspection-ready compliance dashboard.

Policies You Own, Not Subscription Only

Unlike subscription-only providers where you lose access if you stop paying, our policies are yours. Care Sync Pro gives you ongoing management tools, but the policies themselves belong to your organisation.

CQC, CIW and RQIA Regulatory Coverage

We cover three regulatory jurisdictions (CQC in England, CIW in Wales, RQIA in Northern Ireland) with policies written specifically for each regulator.

Download Three Free Sample Policies

We believe the best way to assess the quality of care policies is to read them. No sales pitch, no demo booking, no 24-hour trial with limited access. Just the actual policies.

Download your three free CQC domiciliary care sample policies now. You will receive the Safeguarding Adults Policy, Medication Management Policy and Complaints and Compliments Policy, all fully formatted, regulation-referenced and ready to review.

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Managing branded care policies through the Care Sync Pro platform

What You Get with Every Policy Package

The complete policy library (590+ policies) branded with your company name, logo and registered manager details
Access to Care Sync Pro for policy management, version control and staff engagement tracking
Mapping of every policy to the relevant CQC quality statement and regulation
Ongoing updates whenever legislation or CQC guidance changes
Support from our consultancy team if you need help interpreting or implementing any policy

We also provide policies for supported living if your organisation delivers both service types, with each set tailored to its specific regulatory expectations.

Call us on 0333 577 0877 or email hello@caresyncexperts.co.uk to discuss your domiciliary care policy requirements.

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Frequently asked questions

While the CQC does not specify an exact number, inspectors expect comprehensive coverage across all regulated areas. Care Sync Experts provides over 590 policies covering every area assessed under the CQC's 34 quality statements, which is among the most comprehensive offerings available from any UK provider.

Yes. Unlike subscription-only providers, Care Sync Experts offers domiciliary care policies and procedures that you own outright. Care Sync Pro, our management platform, is included at no extra cost. You are not locked into a recurring subscription to access your own policies.

Once we have your company details and branding information, policies are typically branded and delivered through Care Sync Pro within 5 to 10 working days. For urgent CQC registration applications, we offer an expedited service. Call 0333 577 0877 to discuss your timeline.

Yes. All our policies are mapped to the CQC's 34 quality statements under the single assessment framework, which replaced the previous key lines of enquiry. If your current policies still reference KLOEs, they need updating to reflect the current assessment methodology.

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CQC Domiciliary Care Policies and Procedures

What Domiciliary Care Policies Does the CQC Require?