A support worker assisting a person in their own home

Supported Living Policies and Procedures

Care Sync Experts provides a complete set of CQC compliant supported living policies and procedures, written specifically for this service type. These are not adapted domiciliary care policies with a few extra sections. They are built from the ground up to reflect how supported living operates, what inspectors expect to see, and what your staff need to deliver person-centred support.

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Supported living services registered for personal care with the CQC face a different set of regulatory expectations compared to standard domiciliary care. Your policies must reflect the principles of choice, independence and community inclusion that define supported living, and they must align with the CQC's Right Support, Right Care, Right Culture framework for services supporting people with learning disabilities and autistic people.

Why Supported Living Needs Separate Policies

Using the same policies for domiciliary care and supported living is one of the most common compliance mistakes we see. The CQC assesses supported living services against specific expectations that do not apply to standard home care.

Supported living is about supporting people to live in their own homes with as much independence as possible. Your policies must demonstrate that your service promotes choice and control, not a care home model delivered in a community setting. This means your policies need to address tenancy rights and the distinction between care provision and housing management, positive behaviour support frameworks with a commitment to reducing restrictive practices, the Mental Capacity Act 2005 including capacity assessments, best interests decisions, and Deprivation of Liberty Safeguards, accessible information standards to meet the communication needs of people with learning disabilities and autistic people, community inclusion and access to education, employment and social activities, person-centred planning that reflects individual goals rather than service-led routines, and safeguarding that recognises the specific vulnerabilities of people in supported living.

The CQC's Right Support, Right Care, Right Culture framework is not a suggestion. It is the assessment standard for supported living services, and your policies must demonstrate alignment with all three pillars.

What Our Supported Living Policy Set Covers

Care Sync Experts provides supported living policies covering every area the CQC assesses.

These include person-centred care planning and review, positive behaviour support, including functional assessment and proactive strategies, restrictive practice reduction, reporting and governance, Mental Capacity Act compliance including capacity assessments, best interests meetings and documentation, Deprivation of Liberty Safeguards and preparation for Liberty Protection Safeguards.

Accessible information and communication support, community participation and social inclusion, tenancy support and housing-related guidance, safeguarding adults at risk, medication management including covert administration protocols, staff recruitment and training specific to supported living, health action planning and annual health checks, transition planning for young people moving into adult services, emergency planning and business continuity, and complaints, compliments and feedback.

Consultants reviewing supported living policy documents

Every policy is mapped to the relevant CQC quality statement and clearly references the Right Support, Right Care, Right Culture expectations.

Download Three Free Sample Policies

These three policies cover some of the most scrutinised areas in supported living inspections. Reviewing them will show you the regulatory depth, practical guidance and person-centred language that runs through our entire policy set.

Download your three free supported living sample policies now. You will receive the Person-Centred Care Planning Policy, Positive Behaviour Support Policy and Mental Capacity and Best Interests Policy.

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Care Sync Pro for Supported Living

All policies are delivered through Care Sync Pro, our policy management platform.

For supported living services, Care Sync Pro is particularly valuable because it allows you to track staff acknowledgement of key policies like restrictive practice and safeguarding, maintain a clear audit trail of policy reviews and updates for inspection, provide mobile access so support workers can reference policies on shift in the community, and generate compliance reports showing which policy areas have been reviewed and by whom. Care Sync Pro is included at no additional cost with every supported living policy package.

A team reviewing compliance reporting in Care Sync Pro

Call us on 0333 577 0877 or email hello@caresyncexperts.co.uk to discuss your supported living policy requirements.

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Frequently asked questions

This is not recommended. The CQC assesses supported living services against the Right Support, Right Care, Right Culture framework, which has different expectations from standard domiciliary care. Your policies need to specifically address tenancy rights, positive behaviour support, restrictive practice, community inclusion and accessible information. Care Sync Experts provides separate, tailored policy sets for each service type.

Yes. Every supported living policy from Care Sync Experts is written to align with all three pillars of the Right Support, Right Care, Right Culture framework. This is not an add-on or a separate section. The principles are embedded throughout every relevant policy in the set.

Yes. Our supported living policies include specific guidance on supporting autistic people, including sensory considerations, communication adaptations, routine and structure, and the Oliver McGowan Mandatory Training requirements. These reflect the CQC's expectations for services registered with the learning disability and autism condition on their registration.