Supported living interview preparation
Supported living interview preparationReady for your supported living interview.
Three hours one to one with Millicent, plus unlimited access to our Interview Prep Hub until you pass. Built for supported living, not adapted from home care.
- including VAT
- £750
- one to one with Millicent
- 3 hours
- Prep Hub access
- Until you pass
Some of the providers we have helped
- NovaEdge Services
- Joyce Authentic Care
- Synergy Home Care
- Olive Cross Healthcare
- Home Health Care Service
- Future Care Support
- Kursi Healthcare
- Silverstead Homecare
- Demidav Care
- Blue Bay Care Services
- Mari Support Services
- TS Healthcare
Why the interview matters
Supported living is not home care with a new name. CQC will check you know the difference.
People’s own homes
Your staff are guests in someone’s tenancy. CQC wants to hear how that shapes everything you do.
Right support, right care, right culture
Expect questions on choice, independence and reducing restrictive practice.
Every answer counts
A vague answer on mental capacity or safeguarding invites harder follow-up questions.
“Walk me through how you support someone to make a choice their family disagrees with.”
“We always respect people’s choices.”
The follow-up questions you invite
- Do they have capacity for this decision?
- Who do you involve, and when?
- How do you record it?
True, but it tells CQC nothing about how you would handle it.
“We start by assuming the person has capacity, and help them understand the decision. If we have doubts, we assess capacity for that decision and record it. If they have capacity, we respect their choice and talk through the risks with them. If not, we make a best interests decision with the people who know them.”
The Mental Capacity Act, applied step by step. This is what coaching builds.
What you get
Built to make you ready, not just familiar.
- practice questions, each with a full model answer
- 321+
- training drills that build real judgement
- 400+
- topics, with a separate bank for supported living
- 25
- one to one with Millicent, live and online
- 3hours
Questions written for supported living, for registered managers and nominated individuals, in the language CQC uses for people’s own homes.
The Interview Prep Hub
Practise any time, until you pass.
Your own revision portal, with you from the day you join to the morning of your CQC interview. Use it on your laptop or your phone, and your progress comes with you.
Six ways to practise. Each one built around what CQC actually asks.
Question bank. 321+ questions across 25 topics, with a separate bank written for supported living.
Model answers. A full answer for every question, with the key points to hit and a tip from our team.
Mock interviews. Fifty questions against the clock, so the real interview already feels familiar.
Flashcards. Five spare minutes is enough. Flip a card, check the answer, mark what you knew.
Notification drills. Decide what CQC must be told, and what you record and handle yourself.
Judgement drills. Match scenarios to CQC’s five key questions, and put key processes in the right order.
Mock interviews
Rehearse out loud, before it counts.
Fifty questions in thirty minutes, with audio and video recording so it feels like the real call. After each answer, mark yourself honestly and check the key points CQC listens for.
- 30 minute timed simulation
- Audio and video recording
- Mark yourself after every answer
What you will practise
Supported living, covered topic by topic.
The topics CQC asks supported living providers about, each with its own questions, model answers and drills.
- Supported living
- Learning disability and autism
- Right support, right care, right culture in your service
- Promoting choice and independence in people’s own tenancies
- Safeguarding when your staff are guests in someone’s home
- Mental capacity and best interests decisions day to day
- Positive behaviour support and reducing restrictive practice
- Working with landlords and preventing tenancy breakdown
- Supervising staff across several addresses
- Learning from incidents, complaints and feedback
- Medicines support in people’s own homes
- Duty of candour
- The fundamental standards
- CQC’s assessment framework
One to one coaching
Three hours with Millicent, just for you.
Millicent is a registered manager and the face of our videos. She coaches you from real experience of what registered managers do.
- Session 1, 1 hour
Know your service
We go through your own policies and plans, so you can explain them in your own words. - Session 2, 1 hour
Walk me through it
Scenario questions on mental capacity, safeguarding, tenancies and restrictive practice. - Session 3, 1 hour
Your mock interview
A full practice interview, then honest feedback and a clear plan for the day.
Live and online, booked at times that suit you.
How you will answer
STAR PLUS. Answers that hold up under questioning.
Statement
Answer the question directly, in one clear sentence.System
Explain the process that makes it happen every time.Alignment
Link it to your policy and the regulation behind it.Real example
Show it working with a real or realistic example.Plus
Add what you learned, or what you would improve.
Every model answer in the Hub follows this structure, and Millicent coaches you to use it naturally.
Your journey
From today to the day you pass.
- Step 1
Book
Choose your package and your first session. - Step 2
Hub access
Your login is set up and you start practising. - Step 3
Coaching
Three one hour sessions with Millicent. - Step 4
Interview
You walk in prepared and confident. - Step 5
Until you pass
Your Hub stays open the whole way.
Unlimited means unlimited.
If your interview date moves, or you need another attempt, your Hub stays open until you pass.
Who it is for
Made for the people CQC will interview.
Registered managers
Questions on running supported living day to day, across several addresses.
Nominated individuals
Questions on oversight, governance and holding the manager to account.
New supported living services
A separate question bank, in the right language for tenancies.
Wrote your own pack?
This gets you ready to speak about it with confidence.
Holding both roles yourself? We prepare you for that too, because CQC will ask how you stay accountable.
Why Care Sync Experts
People who know care, not just paperwork.
- first-time registration success
- 94%
- care providers supported with registration, policies and advice
- 1,200+
- years of adult social care experience across our team
- 10+
We have run a CQC registered care service ourselves, so we coach from real experience of what registered managers do.
Figures from Care Sync Experts’ own records. CQC makes the final decision.
Client reviews
What care providers say about our CQC registration support
Registered managers, nominated individuals and new providers describe working with us, in their own words, on Trustpilot and Google.
First of all i want to give Millicent…
First of all i want to give Millicent her flowers. I recently became a registered manager ( OLIVE BRANCH CARE & SUPPORT LTD) because of her. She knows her stuff, she takes you through the whole process, the Q&A with encouragement and guidance. I am usually a nerve wreck, but I made it. I couldn't not have wished for a better person than her. THANK YOU MILLICENT. YOU ARE THE BEST.
Excellent Support Throughout Our CQC Registration Journey
Care Sync Experts provided excellent support throughout our CQC registration journey for Tailored Healthcare 4 You Limited. The team was professional, knowledgeable and very supportive throughout the process. They provided valuable guidance with our application, policies, supporting documents and preparation for the CQC registration process. What I particularly appreciated was their willingness to answer questions, explain requirements clearly and provide support whenever we needed clarification. Their guidance helped us navigate what can be a detailed and demanding registration process with greater confidence. We are very grateful for their contribution towards the successful CQC registration of our company and would happily recommend Care Sync Experts to other care providers looking for professional CQC registration support. Thank you to the entire team for your continued support.
Thanks to Care Sync Experts
Care Sync Experts supported with well tailored documentations for the CQC application, good prep/training for the CQC interview and prompt communication throughout the CQC registration stages which led to the success of Novaedge application I had an excellent experience working with Care Sync Experts on my CQC registration application. From the very beginning, their team demonstrated exceptional professionalism, knowledge, and commitment to ensuring my application met the required CQC standards. They provided clear guidance throughout the entire process, helped me prepare all the necessary documentation, and ensured I was fully ready for every stage of the application. Their attention to detail, prompt communication, and willingness to answer every question gave me confidence and made what could have been a stressful process much smoother. I truly appreciated their personalised support and expertise. Thanks to their dedication, I felt well-prepared throughout my CQC registration journey. I would confidently recommend Care Sync Experts to anyone seeking reliable and professional support with CQC registration and healthcare compliance.
Investment
One price, everything you need.
What’s included
- Three one hour sessions with Millicent, live online
- Unlimited Interview Prep Hub access until you pass
- 321+ questions with full model answers, including a supported living bank
- 400+ notification, domain and process drills
- Mock interviews and flashcards
- Questions for your role, written for supported living
We cannot sit the interview for you. We can make sure you walk in ready.
Let’s get you ready.
Three simple steps, and you can start practising this week.
- Step 1
Book today
Confirm your package and choose your first session date.
- Step 2
Get your Hub login
We set up your Interview Prep Hub so you can start practising.
- Step 3
Meet Millicent
Your first one to one session, live and online.
Or email hello@caresyncexperts.co.uk