Award of ESCC Healthwatch and Independent Health Complaints Advocacy Service
Overview
Summary, notice description and lot information
East Sussex County Council has awarded the contract for the Healthwatch and Independent Health Complaints Advocacy Service to East Sussex Community Voice CIC. This service falls under the Health and Social Work Services category (CPV code 85000000) and is being delivered in the South East region of the United Kingdom. The procurement method used for this contract was an open procedure above the threshold.
The contract commenced on 1st April 2022 and runs until 31st March 2027, including a recently utilised extension option starting on 1st April 2025 and ending on 31st March 2027. The total contract value, inclusive of the extension, is £2,340,000 GBP. This tender presents significant opportunities for businesses specialising in health and social care services.
The successful provision of support services for health complaints and advocacy can enhance business credibility and expand service portfolios. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are particularly well-suited to compete in procurement activities like this, given the emphasis on community-focused services and practical support. The awarded contract supports the growth and innovation within these sectors by empowering them to influence and improve local health and social care services.
This award is for the Healthwatch and Independent Health Complaints Advocacy Service. The Healthwatch service is the consumer champion for health and social care listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services. The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council.
Extension option has been utilised. The extension period starts on 1st April 2025 and ends 31st March 2027. Additional information: The contract value stated includes extension option.
Procurement Classification
Notice type, method, and CPV codes
Contract Values
Financial information and value estimates
The contract period is five years.
Key Dates
Publication, submission, and award timeline
Notice Status
Current status of tender, lots, awards, and contracts
Contracting Authority
Buyer organisation and contact details
Awarded Supplier
Supplier who was awarded this contract
Documents & Links
External resources and data downloads
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
Need help with your tender submission?
Our expert team can help you prepare a winning bid. Get professional support from CareSync Experts.
Get in touch with our team at Care Sync Experts today for a consultation.
Email: hello@caresyncexperts.co.uk
Phone: 0333 577 0877
Contact UsBidding for contracts like this
Other tenders in Lewes
- Additional Primary Care Capacity - Out of hours Base Visits in Lewes
- Additional Primary Care Capacity - Out of hours Base Visits in Lewes
- Sussex Home Visiting Service in Lewes
- Children's Crisis Support and Secure Transport in Lewes
- Sensory Impairment Equipment and Support Services in Lewes
- East Sussex School Health Services in Lewes