Care Navigator Service

The procurement process for the "Care Navigator Service" by The Mayor and Commonalty and Citizens of the City of London has concluded with the contract awarded to Imago Community. This contract focuses on health and social work services, specifically assisting with hospital discharge to maintain patient independence and reduce readmittance. The contract phase commenced on November 1, 2025, and will run until October 31, 2027, with a potential two-year extension.

The procurement followed an open method under a light-touch regime, classified as a below-threshold open competition, and was concluded on October 2, 2025. The services are based in the City of London, UK, highlighting a proactive approach to meeting the legislated objectives under the Care Act 2014. This tender presents substantial opportunities for businesses in the health and social care sector, particularly those specialising in patient support services post-hospital discharge.

Small and medium-sized enterprises (SMEs), as well as Voluntary, Community and Social Enterprises (VCSEs), are well-suited to compete and benefit, given the focus on locality and bespoke patient care solutions. The successful vendor, Imago Community, an SME and VCSE, illustrates the accessibility of this contract to smaller businesses dedicated to integrating social care solutions within urban healthcare settings. Organisations interested in similar future opportunities should be prepared to engage in the comprehensive procurement processes and collaborate closely with city authorities to deliver targeted social care services.