Carers Support Service
Overview
Summary, notice description and lot information
Cumberland Council, located in Carlisle, is managing a comprehensive public procurement process titled "Carers Support Service". This procurement is designed to provide essential support services across three distinct lots, focusing on young and adult carers, as well as digital support solutions. With contracts anticipated to start on 1 October 2025, the service delivery spans a region within the UK designated as UKD12.
The entire procurement holds an anticipated maximum value of £4.337 million and follows an open procedure under the light touch regime. The contracts for the first two lots are set to run until 30 September 2027, with possible extensions to 2029, while the digital support lot runs for a shorter period until 30 September 2026, also with possible extensions. This procurement opens up significant growth opportunities for businesses in the health and social work services sector, specifically those capable of providing comprehensive support to carers of all ages.
The division into three lots allows for diverse participation, favouring small to medium enterprises and voluntary community social enterprises, given the project's coverage of young carers, adult carers, and digital support. Companies with expertise in digital solutions for self-help services and online assessments, as well as those experienced in managing support systems for multi-generational carers, are well-positioned to compete for these contracts. The procurement process ensures that quality, social value, and price are key criteria, providing an extensive opportunity for various businesses to leverage their specialties in delivering comprehensive carer support services.
Cumberland Council's new Carers Support Service aims to ensure that unpaid Carers of all ages can benefit from support that meets their needs. The maximum total value of the contract for the initial terms and the extensions of all three lots is PS4.337m but no guarantee is given as to the actual value of the contract. There are 3 Lots.
Lot 1 Young Carers and Parent Carer Support (this will be for the provision of the functions set out in paragraph for Carers aged 18 and below, Parent Carers for children with disabilities, Transition Carer Assessments, family working with multi-generational carer family units); Lot 2 Adult Carers (this will be for the provision of the functions set out above for all Carers aged 18 plus or to work with the provider of Lot 1 in supporting the needs of any Adult Carers they are working with); and Lot 3 Digital Carer support (this is for the delivery of identification and self-help support including access to an online Carers Assessment being developed separate to this contract by the Council. The contracts for Lots 1 and 2 are anticipated to commence on 1 October 2025 and will continue for a period of 2 years until 31st September 2027, unless terminated in accordance with the Conditions of Contract. The contract for Lot 3 is anticipated to commence on 1 October 2025 and will continue for 1 year until 31st September 2026, unless terminated in accordance with the Conditions of Contract.
There will be three contracts issued for Lots 1, 2 and 3. (The contract terms and conditions for Lots 1 and 2 are the same). There is the potential for two 12-month contract extensions for Lots 1 and 2, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 31st September 2029.
In the case of Lot 3, there is a potential for 3 contract extensions of 12 months, depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions are at the absolute discretion of the Council.
Assessments to decide whether the Young Carer has needs for support and whether these could be satisfied by services provided under Section 17 of the Children's Act. The assessment must also consider whether it is appropriate for the child to be providing the care.
Carers have the same rights to assessment and support that are available to the cared for person. Local Authorities have a wellbeing duty which means that a Carer is entitled to an assessment and a potential support plan.
The Provider will be required to establish a set of digitally based support functions and activities that will interface with the services being commissioned under Lot 2.
Procurement Classification
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Contract Values
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The contract period is one year.
Key Dates
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Notice Status
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Contracting Authority
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Awarded Supplier
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Documents & Links
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