Community and Statutory Advocacy Service
Overview
Summary, notice description and lot information
The London Borough of Havering has completed the procurement process for the "Community and Statutory Advocacy Service" contract through an open procedure. The contract, which falls under the health and social work services category, is geographically based in Romford, United Kingdom. The procurement aimed to secure services that support individuals with advocacy needs due to difficulties engaging with statutory systems.
The award was granted to Havering Mind, starting on 1st April 2026 and continuing until 31st March 2031, with a possible extension until 31st March 2033, if performance criteria are met. Key dates included the award notice published on 9th January 2026, and the award itself made on 26th November 2025. This contract is particularly centred around ensuring that advocacy services are accessible and help in addressing the varied needs of individuals efficiently.
This tender represents a significant opportunity for businesses specialising in advocacy, health, and social care services to grow by aligning with public sector needs. The contract, valued at approximately £1.5 million, offers substantial long-term potential, particularly for organisations capable of delivering comprehensive, person-centred services. Both small to medium-sized enterprises (SMEs) and large organisations with the capability to manage social value and quality facets of the service will find this a suitable opportunity.
Providers can maximise their growth potential by leveraging collaborative partnerships with social care practitioners, voluntary sectors, and health partners, ensuring a holistic approach to advocacy that empowers individuals and optimises support structures.
The Community & Statutory Advocacy Service is designed to provide comprehensive, person-centred advocacy to individuals across Havering who experience substantial difficulty in engaging with health, social care, or community services. This includes those entitled to statutory advocacy under the Care Act 2014, Mental Capacity Act 2005, Mental Health Act 2007, and the NHS Complaints Regulations, as well as community support for individuals who do not meet the criteria for statutory support but still require assistance in navigating complex systems. By bridging the gap between individuals and the services they need, the advocacy service promotes choice, control, and independence in care and support planning and ensures residents receive fair and unbiased support or representation.
The contract for the Community & Statutory Advocacy Service will commence on 1st April 2026 and, subject to satisfactory performance, will continue until 31st March 2031, with the option to extend until 31st March 2033. Bidders should be aware that the service must be accessible to all eligible individuals and positively support the diverse and varied needs of those who access it. The provider is expected to collaborate closely with Havering social care practitioners, voluntary sector providers, and health partners to ensure the concept of advocacy is understood and effectively implemented.
Additionally, the service will operate using both face-to-face and digital methods, including dedicated referral systems, proactive outreach, and a preventative approach that empowers individuals to understand their rights, make informed choices, and participate fully in decisions affecting their lives.
+1 year +1 year extension available
Procurement Classification
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The contract period is five years.
Key Dates
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