Crisis Cafe
Overview
Summary, notice description and lot information
The public procurement process under the "Crisis Cafe" contract involves the Cheshire and Wirral Partnership NHS Foundation Trust as the buyer. This process is focused on the health services industry, specifically designed to support community members in crisis within the UKD63 region, centred around Chester. The procurement aims to extend an existing contract to offer consistent service provision through 31st March 2026.
The procurement stage is currently in the award phase, with a contract value of £143,357. The process has utilised a limited procurement method, specifically awarding without prior publication of a call for competition, to ensure continuity of essential mental health support services until a competitive process can be thoroughly conducted by early 2026. This tender presents significant growth opportunities for businesses proficient in health services, particularly those capable of providing continuous, emotionally supportive, and crisis-intervention environments.
Companies that can foster strong relationships with stakeholders and maintain high-quality health service standards will find this contract appealing. Moreover, entities experienced in operating within the public health sector, specifically under newer procurement regulations like the Health Care Services (Provider Selection Regime) Regulations 2023, would be exceptionally well-suited to compete for such contracts. The opportunity to work closely with NHS Trusts also allows businesses to contribute to enhancing community health, particularly in mental health sectors, which can lead to broader opportunities within the public health service space.
The East Crisis Cafes are established within the East locality. They are a familiar resource for communities to access and are meeting the requirements of the contract in terms of agreed performance within the financial envelope. It has been agreed to extend the current contract until 31st March 2026 in order for a competitive procurement process to take place.
Due to lack of resource in teams this was not achieved previously but the planning process has commenced in readiness for 1st April 2026.
The Trust recommendation is that the contract with the provider is extended as all outcomes and contractual obligations are currently being met and achieved. The provider has established and is maintaining positive relationships with stakeholders and other providers of mental health care. This includes the Trust First Response teams such as Home Treatment Team, and Crisis Line who regularly refer patients to the service. The service is open 7 days a week from 1pm to 10pm and provides a safe, welcoming and comfortable space away from a clinical environment for people in crisis, and those seeking to prevent the onset of a crisis. The team provide emotional support, practical advice, devise safety plans and offer signposting to patients. The cafe is viewed by professionals and public as a core part of the health and care service offer. A break in this service offer would be detrimental to the hundreds of patients who use this service every month. It is recommended this contract is extended until the competitive process is actioned by the end of this year. In parallel a competitive procurement exercise will begin. 01/10/2025-31/03/2026 at PS143,357
Procurement Classification
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Contract Values
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Contract duration information not available.
Key Dates
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