Disagreement Resolution and Mediation Services (DRMS)

Liverpool City Council has completed the award stage of its procurement process for Disagreement Resolution and Mediation Services (DRMS), under its statutory duties as outlined in the Children and Families Act 2014. The awarded contract, valued at £410,750 with a potential extension, is set to commence on 1st February 2026 and extend until 31st January 2028, with a possible further extension of six months. These services, critical for resolving disputes related to Special Educational Needs and Disabilities (SEND), will be delivered across the Liverpool area, ensuring impartiality and confidentiality in proceedings.

WHY MEDIATE LIMITED, a supplier based in Bromborough, has been chosen to fulfil this contract through an open competition method, reflecting a well-suited procurement method for such services, classified under the CPV code for Legal advisory and representation services. This tender presents significant opportunities for businesses specialising in legal advisory and mediation services, particularly those with experience in SEND-related disputes. The contract's emphasis on early dispute resolution not only supports a positive social impact by avoiding lengthy tribunal processes but also makes it a strategic fit for small and medium-sized enterprises (SMEs) with the capability to deliver specialised services in a sensitive and impartial manner.

Moreover, businesses that can demonstrate strong performance may benefit from the contract's renewal options, thereby securing long-term partnership opportunities with Liverpool City Council.