DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline

The Department of Justice, in collaboration with the Department of Health and the Department for Communities, is seeking to procure a supplier to provide and manage a 24-hour Domestic and Sexual Abuse Helpline across Northern Ireland. This active tender invites suitable candidates to manage the helpline for an initial three-year period, starting on 1 April 2026, with the possibility of two further two-year extensions. Located in Belfast, the procurement falls under the services category, specifically targeting community, social, and health work aid services.

Businesses must submit electronic tenders by 15:00 on 3 December 2025, with the enquiry period closing on 24 November 2025. The procurement is conducted under the open procedure method as per the UKPGA 2023/54 legal framework. This tender represents a growth opportunity for businesses specialising in community support, telecommunication services, and social work.

Companies with expertise in managing helpline services, particularly those with capabilities in multi-channel communication such as webchat and email alongside traditional phone services, will find this opportunity well-suited. The contract value is estimated at £3,212,000, making it attractive for firms aiming to expand their service offerings within the public sector. Additionally, the requirement for a robust service delivery model and an implementation plan underscores the importance of having well-structured processes, which could significantly benefit organisations skilled in these areas.