High Intensity User Service
Overview
Summary, notice description and lot information
The procurement process initiated by the Central London Community Healthcare NHS Trust, titled "High Intensity User Service," has reached the award stage, with the contract awarded to The British Red Cross as of 2nd July 2025. This effort targets the hospital support services industry, focusing on providing a social-led support service for high-intensity users in North West London. The open procurement procedure was employed, with the contract valued at £965,062.34.
The process initially began with a tender period concluding in March 2025 and was aimed at addressing the high intensity use of unscheduled care services. This tender offers significant opportunities for organisations, particularly those experienced in delivering non-clinical, social-centered support services. Businesses specialising in social welfare, healthcare consultancy, or those already engaged in local community services would find this an advantageous prospect.
It presents a chance for growth by partnering with regional authorities to innovate on existing service provisions within a major urban area like North West London. With the need to identify and meet underlying social requirements, enterprises capable of holistic service delivery could successfully compete in such tenders.
The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of
patients who frequently present to A&E and/or are re-admitted into hospital within a short period of
time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to
support an identified cohort of these patients in North West London. The aim is to understand and
address the causes of their high intensity use of unscheduled care services and/or their repeated
need for hospitalisation, and in turn release capacity to those who need it the most
The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of <br/>patients who frequently present to A&E and/or are re-admitted into hospital within a short period of <br/>time, as well as those at risk of this. The Provider will take a holistic, social, non-clinical approach to <br/>support an identified cohort of these patients in North West London. The aim is to understand and <br/>address the causes of their high intensity use of unscheduled care services and/or their repeated <br/>need for hospitalisation, and in turn release capacity to those who need it the most
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Contract duration information not available.
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Awarded Supplier
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