High Intensity Users Service - East Riding of Yorkshire
Overview
Summary, notice description and lot information
NHS Humber & North Yorkshire ICB has awarded a contract titled "High Intensity Users Service - East Riding of Yorkshire" for the provision of guidance services. This procurement, valued at £102,000, aims to manage and co-ordinate High Intensity Users of local Emergency Departments within the East Riding of Yorkshire, starting from 1st April 2025 and ending on 31st March 2026. The tender process employed was a Single Tender Action (below threshold), and the service is classified under the 'Guidance services' category (CPV 85312310).
The procurement stage is complete, and the awarded contract notice was published on 24th March 2025. This tender presents substantial business growth opportunities, particularly for SMEs and volunteer sector organisations involved in providing health and emergency services management. The awarded contract to The British Red Cross Society highlights the importance of multi-agency support in managing emergency service demand, thus offering similar organisations a blueprint for leveraging their capabilities in reducing the burden on unscheduled care services.
Businesses that specialise in healthcare management, volunteer coordination, and emergency call handling would find this procurement process and service model highly relevant to their growth strategies.
The service will provide effective management, co-ordination and signposting of High Intensity Users of the local Emergency Department (ED) within the East Riding of Yorkshire area. The service will reduce the activity High Intensity Users have on GP Practices and will establish, utilise and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls. The service aims to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls which otherwise would have attended ED and result in an admission.
The service will safely manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.
Procurement Classification
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Contract Values
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The contract period is one year.
Key Dates
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Notice Status
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Awarded Supplier
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Documents & Links
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