Provision of a Command Dispatch System (CAD) 2025
Overview
Summary, notice description and lot information
The South Central Ambulance Service NHS Foundation Trust has issued a tender for the provision of a Command Dispatch System (CAD) specifically designed for 999 operations. This system aims to enhance call management for emergency responders. With a focus on integration across services, the CAD system will be employed by the South Central Ambulance Service and the Isle of Wight Ambulance Service.
The procurement process is currently in the tender phase, following an open procedure. Interested parties should note the virtual tender presentation happening on Friday 20th June 2025, with submissions closing on 31st July 2025. The main industry category is software and information systems, with the contract outlining an initial six-year term beginning 19th June 2026 and options for extensions up to 2038.
This procurement presents significant business growth opportunities, particularly for entities experienced in developing complex software solutions such as Computer-Aided Dispatch systems. Software providers capable of delivering Commercial Off The Shelf (COTS) solutions and those with expertise in integration with healthcare and emergency services are highly encouraged to compete. The tender is suitable for SMEs and VCSEs, allowing these organisations to expand their service offerings and establish long-term partnerships with public sectors.
Encompassing substantial financial value and potential extended contract durations, successful bidders can leverage this opportunity to enter or expand their presence within the public healthcare market sector.
A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations.
The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s).
The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. .
The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.
Procurement Classification
Notice type, method, and CPV codes
Contract Values
Financial information and value estimates
The contract period is six years.
Key Dates
Publication, submission, and award timeline
Notice Status
Current status of tender, lots, awards, and contracts
Contracting Authority
Buyer organisation and contact details
Awarded Supplier
Supplier who was awarded this contract
Documents & Links
External resources and data downloads
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
Need help with your tender submission?
Our expert team can help you prepare a winning bid. Get professional support from CareSync Experts.
Get in touch with our team at Care Sync Experts today for a consultation.
Email: hello@caresyncexperts.co.uk
Phone: 0333 577 0877
Contact UsBidding for contracts like this
Other tenders in Cherwell
- Occupational Health Services in Cherwell
- Eye Care Voucher Scheme in Cherwell
- Provision of Histology Services in Cherwell
- Custodial Healthcare Service Provision in Cherwell
- Custodial Healthcare Service Provision - AWARD in Cherwell
- GP Clinical Assessment Service - Cat 3 & 4 in Cherwell