Provision of Emotional Support Telephone Line Services
Overview
Summary, notice description and lot information
The Nursing and Midwifery Council (NMC), based in London, United Kingdom, is currently in the tender stage of procuring a service titled "Provision of Emotional Support Telephone Line Services." This contract seeks to offer emotional support to individuals involved in NMC's regulatory processes, including nursing and midwifery professionals under investigation. The contract is set within the health and social work services category with an open procurement method, utilising a competitive flexible procedure.
Key dates include a tender closing date on 30th January 2026, and an expected contract start date on 1st May 2026. The service is intended to be confidential, independent, and accessible, with the aim to enhance the quality and fairness of emotional support and comply with The Equality Act 2010. This tender presents significant business growth opportunities, particularly for providers specialising in mental health services or telephone support systems.
Businesses experienced in delivering confidential support environments and equipped to handle the complexities of regulatory sector requirements will find themselves well-positioned to compete. The contract covers a substantial period with potential extensions, offering stable and ongoing work alongside the possibility to demonstrate innovation in delivering emotional support. SMEs are encouraged to participate, indicating an inclusive procurement approach that may benefit a wide range of service providers.
Potential bidders should demonstrate a strong track record in quality and price competitiveness to align with NMC's criteria of quality and value for money.
The Nursing and Midwifery Council (NMC) is looking to Contract with a provider who can support us to deliver against our objectives and achieve our ambitions by delivering an emotional support telephone line (service) to those affected by our regulatory processes . The successful bidder will need to deliver according to the requirements set out in the Tender Pack. We have people including applicants to our register, nursing and midwifery professionals who are under investigation, referrers, witnesses, and others involved in our regulatory casework who need support during the various processes (and in some instances for a short period thereafter).
We are committed to ensuring that we take a needs led approach and that the people affected by our work have access to appropriate emotional and wellbeing support throughout their involvement with us. We want to offer a service with the relevant and appropriate expertise to support people directly where they wish to access this service or signpost them to appropriate alternative services where necessary. The purpose of this tender is to identify a suitably experienced provider to deliver an accessible, independent, and confidential service.
Our aim is that the service will support us to improve quality, fairness and experience and ensure value for money as we are funded by nursing and midwifery professionals' fees. The service will:
- Support us to improve the emotional support we offer to those affected by our regulatory processes.
- Support us to ensure effective and safe participation in our regulatory casework for those involved.
- Support us to reduce the risk of harm caused to those affected by our regulatory processes as a result of the process.
- Support us to comply with our duties under The Equality Act 2010.
- Support us to reduce the impact on our people supporting those affected by our regulatory processes; and as a result increase their resilience, enjoyment at work and morale.
- Support us to reduce the time our people spend providing emotional support to people involved in our regulatory processes enabling them to spend more time progressing their work.
A 2-year initial contract with an option to extend for 2-years (1+1)
Procurement Classification
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Contract Values
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The contract period is two years.
Key Dates
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Awarded Supplier
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Documents & Links
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