Provision of Independent Complaint Officers

Hull City Council has completed the procurement process for the provision of Independent Complaint Officers. The tendering was executed through an open procedure, awarding contracts to multiple suppliers including Coram Voice, RRC Ltd, and Choices and Voices Care LTD. This procurement, classified under "Welfare services for children and young people," aims to service locations across British Overseas Territories, the UK, and other regions.

The service contract is valued at approximately £60,000 annually, culminating in a total estimated contract value of £360,000, starting on 1st September 2025 and ending on 31st August 2029, with potential extensions of up to two additional years. The decision to award was made on 15th May 2025, with the award notice published on 29th May 2025. This tender provides substantial opportunities for businesses focusing on welfare services, particularly benefiting those equipped to deliver social work and related services on a large scale.

The emphasis on Independent Complaint Officers calls for organisations with expertise in handling sensitive community-based engagements and accountability measures, making it an appealing prospect for established firms within the social services sector. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) capable of delivering high-quality welfare services stand to gain significantly from engaging in such contractual agreements, particularly those already operating within the designated geographies.