Rough Sleeper Navigator Service
Overview
Summary, notice description and lot information
The public procurement process managed by The Mayor and Commonalty and Citizens of the City of London focused on delivering the 'Rough Sleeper Navigator Service', an initiative aimed at enhancing assistance to rough sleepers with complex needs. The procurement falls under the 'Health and social work services' industry category and operates across the UKI region. After an open procedure, the process was concluded with an award to Thames Reach Charity on 17th June 2025, even though the tender period officially ended earlier on 21st March 2025.
The total contract value for this initiative stands at £564,912, signifying a targeted approach to tackle rough sleeping through coordinated service provision. This contract represents a significant opportunity for organisations in the health and social services sector, particularly those with expertise in supporting vulnerable and transient populations. Businesses that specialise in social outreach, accommodation solutions, or multi-agency coordination will find this tender particularly suited to their strengths, offering a platform to showcase their capability to innovate within public services.
The nature of this tender encourages potential suppliers to bring solutions that are both flexible and responsive to complex social challenges, presenting avenues for ongoing collaboration and sector leadership.
The Rough Sleeper Navigator Service aims to provide enhanced, consistent and coordinated support to a targeted group of rough sleepers with multiple and complex needs, identified as "Target 1000" or "Living on the Streets". This group is defined by the number of rough sleeping episodes and contacts that they are recorded as having; demonstrating that they are high priority service users at much higher risk of developing or sustaining an entrenched rough sleeper lifestyle. This client group, often transient, will be in a number of settings, including rough sleeping, temporarily accommodated or living in Supported Accommodation, dependant on their circumstances at the time.
As such the service will be a flexible hybrid of street outreach and floating support. This service will lead and coordinate support to address a wide range of complex service user needs and challenges, amplifying the clients' voice and ensuring a cohesive multi agency approach to removing barriers; often extending beyond the local street outreach service's geographical scope. The primary goal is to provide support and a roadmap into sustainable accommodation solutions to end the individual's repeat rough sleeping
The Rough Sleeper Navigator Service aims to provide enhanced, consistent and coordinated support to a targeted group of rough sleepers with multiple and complex needs, identified as "Target 1000" or "Living on the Streets". This group is defined by the number of rough sleeping episodes and contacts that they are recorded as having; demonstrating that they are high priority service users at much higher risk of developing or sustaining an entrenched rough sleeper lifestyle. This client group, often transient, will be in a number of settings, including rough sleeping, temporarily accommodated or living in Supported Accommodation, dependant on their circumstances at the time. As such the service will be a flexible hybrid of street outreach and floating support. This service will lead and coordinate support to address a wide range of complex service user needs and challenges, amplifying the clients' voice and ensuring a cohesive multi agency approach to removing barriers; often extending beyond the local street outreach service's geographical scope. The primary goal is to provide support and a roadmap into sustainable accommodation solutions to end the individual's repeat rough sleeping
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