Statutory Healthwatch Service

The London Borough of Havering has successfully completed the award stage of the procurement process for the Statutory Healthwatch Service. This service, governed by the Health and Social Care Act 2012, mandates local authorities with adult care responsibilities to provide a local Healthwatch service. The process was conducted using an open procedure under the "light touch" regime.

The contract, valued at £650,884.20, was awarded to HAVERING MIND, a small to medium-sized enterprise (SME), with the service set to commence from 1st April 2026, extending potentially until 31st March 2031, subject to performance. The procurement is focused on health and social work services, especially in Romford, UK region UKI52, and aims to enhance health service standards through public involvement. The contract was awarded on 15th December 2025, and procurement support can be reached at procurement.support@havering.gov.uk.

This tender provides significant opportunities for organisations in the health and social care sectors, particularly SMEs capable of championing local voices in health service provision. Businesses that focus on quality advocacy and public health improvement measures would find this contract beneficial for strategic growth and community engagement. The emphasis on public advocacy and service monitoring suggests that organisations with expertise in delivering comprehensive, evidence-based health and social care solutions are well-positioned to execute the contractual requirements effectively, thus contributing to community health advancements while expanding their service footprint.