Care Navigator Services (BHR)
Overview
Summary, notice description and lot information
The NHS North East London Integrated Care Board, located in London, has completed the procurement process for a contract titled "Care Navigator Services (BHR)" in the healthcare services industry. This contract specifically addresses outpatient care services and is situated within the regions of Barking & Dagenham, Havering, or Redbridge. The procurement method was limited in nature, focusing on sub-central government public authorities under a special light touch regime.
The contract, valued at £202,500, was awarded to Age UK Redbridge, Barking, and Havering Ltd, with services planned to commence from 1st September 2025 until 31st March 2028, with potential extensions outlined until 2030. This tender offers significant opportunities for businesses specialising in healthcare services, particularly those experienced in managing and supporting frail adults with multiple long-term conditions. The tender presents a growth avenue for organisations capable of integrating services across health, social care, and voluntary sectors.
Companies like Age UK, which have established strong relationships with emergency departments and are adept at coordinating community-based health support, are exceptionally well-positioned to compete in such procurements, especially within the geographical location indicated.
The service aims to:
- Support adult patients with frailty and multiple long-term conditions to self-manage, ensuring they have maximum support at home, enabling choices and access to services in the community to achieve the best possible quality of life and independence
- Have strong links with Emergency Departments, frailty units and frailty SDECs across Queen's Hospital, King George Hospital and Whipps Cross Hospital sites to support safe and effective discharge particularly for *pathway 0 patients
- Utilising services across health, social care and voluntary sectors to self-manage
- Support patients who are registered with a GP practice in Barking & Dagenham, Havering or Redbridge
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Procurement Classification
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Contract Values
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The contract period is three years.
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