Carers Support Service for Unpaid Adult Carers

The London Borough of Hackney has completed a procurement process for the Carers Support Service for Unpaid Adult Carers, categorised under social work and related services (CPV 85300000) and health services (CPV 85100000). The procurement was conducted using a selective method, specifically a restricted procedure, and was initiated to secure a service contract for three years with the possibility of extensions up to a total of five years. The contract, now active, was awarded to the City & Hackney Carers Centre, located in London, UKI41 region.

The contract, valued at £952,917, was signed on 1st April 2025, with the initial tender stage being completed in November 2024. The procurement process sought to ensure quality service delivery, with evaluation criteria focusing 70% on quality and social value, and 30% on price. This procurement presents significant opportunities for businesses involved in social and health services, particularly those specialising in community support and care services.

Small to medium enterprises (SMEs), such as City & Hackney Carers Centre, have shown competitiveness in this field, highlighting that organisations with relevant expertise and a strong focus on quality and value can succeed in similar tenders. Businesses interested in similar contracts should have the capability to meet robust quality standards and contribute towards social value, positioning themselves well for future opportunities within London's public service sectors.