CWC25195MW - Telecare Project
Overview
Summary, notice description and lot information
Wolverhampton City Council is in the planning stage of a procurement process titled "CWC25195MW - Telecare Project." This initiative focuses on delivering Telecare Services, aimed at supporting independent living through remote monitoring and emergency response solutions. The procurement falls under the industry categories of rescue and emergency equipment, IT services, and health and social work services.
Located in the UK region of West Midlands (UKG39), the council is engaging in pre-market consultation with a deadline for supplier engagement responses set for 16th January 2026. The project will commence on 1st July 2026 and run until 30th June 2029, with the process currently in the market engagement phase. This tender presents a promising opportunity for businesses specialising in rescue and emergency equipment, IT services, and health and social work, particularly those able to offer innovative solutions and business models in the Telecare and assistive technology sectors.
Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are especially encouraged to participate. By engaging in this procurement, businesses can expand their market presence and contribute to vital care services, leveraging their capabilities in technology and innovation to meet local authority needs.
Wolverhampton City Council are conducting a Preliminary Market Engagement for Telecare Services. Telecare is a preventative service designed to support independent living by providing remote monitoring and emergency response solutions. It enables individuals, particularly older adults and those with vulnerabilities to remain safely in their own homes, reducing reliance on more intensive care services.
In Wolverhampton, this is primarily delivered through the provision of personal alarms and pendants connected to an Alarm Receiving Centre (ARC), complemented by a 24-hour physical response service commissioned separately. The Council is engaging with the market to understand:
- The capability of providers to deliver all or part of the Telecare service.
- Innovative approaches and technologies that can overcome current challenges.
- Potential business models and indicative costs for market-led delivery.
- Opportunities for integration with wider assistive technology ecosystems.
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The contract period is three years.
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