Direct Payments Advice and Guidance Service
Overview
Summary, notice description and lot information
Somerset Council is in the planning stage of a procurement process for the "Direct Payments Advice and Guidance Service" in the Somerset region (UKK23), United Kingdom. The main focus is on health and social work services, with the procurement being part of a light-touch regime. This service includes advising, setting up schemes, providing payroll and holding accounts services, and offering support for personal health budgets.
Interested parties are required to express their interest by 24th October 2025, by responding to Somerset Council's designated contact, Steve Barker. The potential contract is anticipated to commence on 1st April 2026 and conclude on 31st March 2031. This tender presents a significant opportunity for small and medium enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs), especially those with expertise in health and social work services.
Businesses capable of scaling to meet the specified service capacities will find this contract attractive. With requirements such as maintaining considerable staffing levels and administrative capabilities, organisations focusing on innovative and efficient service delivery will be well-suited to compete for this contract, fostering growth and visibility in the public sector.
If you are interested in this potential opportunity, then please express an interest by responding to the requirements set out below by Friday 24th October 2025 at 16:00. Please send responses to stephen.barker@somerset.gov.uk Somerset Council is looking to assess market interest in the following Direct Payment (DP) services:
- Advice and guidance
- Scheme set up
- Payroll service
- Holding accounts (also known as managed accounts)
- DP plus (extra support)
- Personal Health Budget (PHB) Support Interested organisations must be able to meet the following requirements:
- Provide advice and guidance Monday to Friday (9:00 till 17:00) via telephone, postal, support or face to face if necessary.
- Capacity and staffing to provide advice and guidance for 2,300 people.
- Capacity and staffing to provide a payroll service for 600 people.
- Capacity and staffing to provide a holding account for 800 people.
- Capacity and staffing to provide DP plus (extra support) for 50 people.
- Capacity and staffing to support setting up Personal Health Budgets for approximately 30 people at year. The above quoted figures are subject to change.
N/A
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Contract Values
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The contract period is five years.
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