Emergency Hotels Services

WCC have existing contracts in place for Emergency Hotel and Security Services. These contracts will expire on the 31st of March 2025 but will likely extend to the 30th June 2025 to allow for the completion of the tender process. The Authority is looking to recommission this service to continue fulfilling requirements to deliver provision for rough sleepers within the borough, whilst deriving value for money and maintaining current high-quality standards. An indicative value of the services, for emergency Hotels is approximately PS6.5M over a 5-year period. Please note this in an "up to" indicative figure, not a guaranteed level of spend, and may be subject to change. It is likely the contract will be for a duration of at 3 years with possible extensions for a further 2 years (subject to internal approval) with a proposed contract commencement date of 1st July 2025. Please note that the start date may change, as may the proposed term. Interested hotel providers and their staff should have an awareness and experience of the proposed clientele group that will be utilising these hotel bed space. The hotel service will need to work closely with the Security provider to provide the best outcomes for the client group being accommodated. The client group includes street homeless people that require a short-term safe space and period of stabilisation prior to or alongside moving on to greater independence. This can often include clients experiencing Severe and Multiple Disadvantages with a history of trauma who require a psychologically informed environment. The expected approach will need to manage risk and behaviour which will rely on critical leadership and excellent communication skills, with a skilled team knowledgeable in managing risk. The security element of these services, which will be managed under a separate contract, will vary considerably depending on the requirement for bed space. As such, Westminster cannot guarantee a minimum or maximum level of bed space required and on occasions there will be zero (0) beds required. It is critical that the accommodation service fully understands the these contractual requirements set out by Westminster City council. The full scope of the services required is included in the questionnaire, the high level requirements include but are not be limited to: - Maintenance of the hotel and hotel rooms - Customer Services - Reporting and Documentation - Collaboration and Communication - Equipment and Resources - Compliance and Quality Assurance - Confidentiality and Professionalism - Consistent Staffing - Fair Access, Inclusion and Diversity Please review the questionnaire for full details. Additional information: This PIN is our intention to commence market engagement with new and existing interested parties for the provision of the Emergency Hotel services. This is not a call for tenders or a pre-qualification exercise. The purpose of the market sounding questionnaire is to gain insight into the market for Emergency Hotel Accommodation.