For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service

Oldham Metropolitan Borough Council is procuring a telephone-based out-of-hours emergency homelessness and housing-options service. The appointed provider will give emergency housing advice and support when the council's usual offices are closed, helping the authority continue its stated responsibilities to households at risk of homelessness. The required coverage is Monday to Friday from 5:00pm to 9:00am, plus 24-hour cover on Saturdays, Sundays and bank holidays.

The current UK4 tender update has one active lot. Its estimated gross value is £750,000 including VAT. The notice also reports historical spend of about £125,000 a year and sets a fixed annual price envelope of £125,000 for the first three years.

That annual figure is an estimate rather than committed expenditure. The initial contract runs from 1 January 2027 to 31 December 2029. There are two possible one-year extensions, subject to the stated performance condition, taking the maximum term to 31 December 2031.

The update corrected dates in the original UK4 notice and confirmed the three-year initial term plus the 1 + 1 extension structure. The clarification deadline was 5:00pm on 6 November 2026. Electronic tenders must be submitted by 5:00pm on 16 November 2026.

The expected award-period end is 25 November 2026. The award criteria are Technical / Quality Assessment at 70%, Fixed Price Envelope per Annum at 20%, and Social Value Assessment at 10%. The public notice identifies the opportunity as suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

It does not state a specific professional registration requirement in the public UK4 notice. Bidders must use the procurement documents for the complete participation and response requirements. The notice classifies the work under CPV 79510000, Telephone-answering services, and CPV 98340000, Accommodation and office services.

To bid, suppliers should access the documents and submit electronically through the ProContract/Due North portal named in the notice. Care Sync advice: register or sign in early, check the current documents against notice 098239-2026 and reference DN831015, and allow time to complete the portal submission before the deadline.