Where Care Excellence Meets Business Success. Transform your operations today - 0333 577 0877
We are here to help 24/7.

AwardGuidance servicesCPV: 85000000

Healthwatch and Independent Advocacy Services in North East Lincolnshire

North East Lincolnshire
Published 2 Oct, 2025
Contract Value
£925,000
View Official Notice

Overview

Summary, notice description and lot information

Summary of the contracting process

North East Lincolnshire Council has completed the procurement process for Healthwatch and Independent Advocacy Services, covering locations in North East Lincolnshire. The contracting process was divided into two lots: Lot 1 for a Local Healthwatch Service, and Lot 2 for an Independent Complaints Advocacy Service, both required by statutory duty. This open procedure aligns with legal requirements under the UK Public Contracts Regulations.

The contracts have been signed with commencement dates starting on 1st October 2025, extending to the end of 2028, with the potential for further extensions. The overall procurement was managed through an open procedure, ensuring a transparent and competitive process. These contracts represent significant opportunities for SMEs and voluntary, community, and social enterprises looking to engage in the health and social work services sector.

The inclusion of statutory service elements such as local health advocacy and independent complaints handling underscores the relevance of stakeholders skilled in community engagement and service delivery. Businesses with experience in these areas are well-poised to contribute effectively to this initiative, enhancing service provision and responding to community health needs in the locality.

Notice Description

North East Lincolnshire Council is undertaking a procurement for Healthwatch and Independent Advocacy Services in North East Lincolnshire. This procurement has been lotted as follows: Lot 1: Provision of a Local Healthwatch Service . Local authorities have a statutory duty to commission a local Healthwatch organisation.

Healthwatch is an independent, local health and social care watchdog, that provides signposting and ensures the voice of the community is heard regarding health and social care services. Lot 2 - Provision of a Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.

Lot Information2 Lots
1Lot 1 - Provision of a Local Healthwatch Service
Complete

Lot 1 - Provision of a Local Healthwatch Service in North East Lincolnshire

2Lot 2 - Provision of an Independent Complaints Advocacy Service
Complete

Lot 2 - Provision of an Independent Complaints Advocacy Service. Local authorities have a statutory duty to commission an Independent Health Complaints Advocacy service which provides residents with information about the NHS complaints process and supports those who wish to make a complaint about an NHS health service.

Procurement Classification

Notice type, method, and CPV codes

Open Contracting ID
ocds-h6vhtk-0503e8
Publication Source
Find A Tender Service
Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Awardee Scale
SME
Current Stage
Award

Contract Values

Financial information and value estimates

Tender Value
£925,000
Lots Value
£925,000
Awards Value
£600,000
Contracts Value
£595,883

The contract period is three years.

Key Dates

Publication, submission, and award timeline

Tender

16 Apr 2025 at 11:13

UK4 - Tender Notice

Notice Status

Current status of tender, lots, awards, and contracts

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority

Buyer organisation and contact details

NEL
NORTH EAST LINCOLNSHIRE COUNCIL
Services
Contact Name
Lisa Burton
GRIMSBY, NORTH EAST LINCOLNSHIRE
DN31 1HU
Yorkshire and The Humber
England
TLE1 East Yorkshire and Northern Lincolnshire

Awarded Supplier

Supplier who was awarded this contract

?
Not specifiedAwarded
SME
View Profile
Number of Suppliers
2
Awards Value
£600,000

Documents & Links

External resources and data downloads

Need help with your tender submission?

Our expert team can help you prepare a winning bid. Get professional support from CareSync Experts.

Get in touch with our team at Care Sync Experts today for a consultation.

Email: hello@caresyncexperts.co.uk

Phone: 0333 577 0877

Contact Us