Hearing Support Service
Overview
Summary, notice description and lot information
Westmorland and Furness Council has recently completed the award stage of a procurement process for the "Hearing Support Service," designed to assist d/Deaf and Hard of Hearing individuals residing in the council's area. The procurement process, using an open procedure, aimed to fulfil the council's statutory obligations under various acts including the Care Act 2014. The contract spans from 1st September 2025 to 31st August 2027, with a total contract value of £205,620.
The procurement falls under the industry category of Social Work and Related Services, with Bid Services appointed as the supplier. The award was finalised and published on 3rd July 2025. This tender presents opportunities for SMEs and voluntary community and social enterprises (VCSEs) specialising in personalised support services for sensory impairments.
Businesses capable of providing flexible, user-centred care within the United Kingdom, particularly those with experience in engaging with service users in transitioning between children's and adult services, may find this contract aligns well with their core offerings. The collaboration involved in such tenders can lead to significant business growth, allowing organisations to broaden their portfolio in a vital and socially impactful sector.
The Service supports individuals who are d/Deaf (and are British Sign Language (BSL) users) and/or who are Hard of Hearing, have Dual Sensory Loss and are residing in the Westmorland and Furness Council area. Service Users shall ordinarily be aged 18 years and over (or 16 years and over where a young person is being supported through transition between Children's and Adult's services), resident in the Westmorland and Furness Council area and be eligible for support as defined in the Care Act 2014. The Service shall complement existing Council statutory duties delivered under the Care Act 2014, the Children and Families Act 2014 and the Equality Act 2010 (Specific Duties and Public Authorities) Regulations 2017.
The Provider shall deliver a person-centred Service which builds support around the Service User and provides maximum choice, control and flexibility in the way support is received regardless of the setting whilst maintaining the Service Users' dignity and respect.
Procurement Classification
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Contract Values
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The contract period is two years.
Key Dates
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Awarded Supplier
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Documents & Links
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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
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