Listening Lougne

The procurement process conducted by the Greater Manchester Mental Health NHS Foundation Trust focuses on the provision of a Listening Lounge as an alternative to A&E/Inpatient Admission, categorised under Health services. This tender, identified by E-ICB-FAA-001, was completed and awarded under a direct award procedure without prior publication. The service location is the United Kingdom, and the procurement method was limited due to regulatory scope considerations.

The contract was signed on 1 April 2025, and the successful supplier is Family Action, a large-scale organisation based in London. This contract represents a valuable business opportunity, particularly for enterprises specialising in healthcare services who are looking to expand their offerings within the public health sector. The procurement is centred around providing alternative emergency services, presenting a chance for businesses with innovative approaches to healthcare delivery to participate in future similar tenders.

Given that the tender was awarded via direct award, companies with strong existing networks and credibility in the healthcare industry are ideally positioned to compete in such processes.