NECS543 Crisis Text Service for North East and North Cumbria

The NHS North East and North Cumbria Integrated Care Board (NENC ICB) has awarded a contract titled "NECS543 Crisis Text Service for North East and North Cumbria" under the Health Care Services (Provider Selection Regime) Regulations 2023. This service, which focuses on providing text support for individuals experiencing a mental health crisis, particularly marginalised groups, has a total contract value of £542,000 plus VAT. The contract spans 24 months with the award decision made by the Suicide Prevention Programme Manager and the Director of Transformation.

The procurement, initiated due to extreme urgency, bypassed prior publication requirements and is active as of 1st February 2025, serving the UKC region. This tender offers significant opportunities for businesses within the health and social services sector, particularly those specialising in mental health support and innovative technological solutions. Companies with expertise in delivering text-based crisis intervention and integrating such services with existing healthcare systems will find this contract particularly suitable.

The project’s scale and focus on marginalised groups present a unique chance for businesses to expand their service offerings and contribute to vital public health initiatives.