Online counselling and support service for children and young people
Overview
Summary, notice description and lot information
NHS North Central London Integrated Care Board has awarded a contract for an online counselling and support service for children and young people. This contract, valued at approximately £386,600, is targeted for the delivery of mental well-being services to young people aged between 11-18 years and up to 25 years for vulnerable groups. The service will be provided from 1st April 2025 to 31st March 2026 in the London Boroughs of Haringey and Islington.
The procurement process followed the Provider Selection Regime (PSR) under the Health Care Services Regulations 2023, and the contract was awarded on 13th February 2025 to the incumbent provider, Kooth Digital Health Limited, without a call for competition. This tender presents significant business growth opportunities for firms specialising in digital mental health services, particularly those experienced in providing online psycho-social support and counselling. Suitable businesses would include those offering innovative, secure, and user-friendly digital platforms for mental health, as well as those capable of extensive local community engagement through promotion and interaction within schools and community settings.
Competing businesses should be prepared to demonstrate quality and innovation, value and cost-effectiveness, integration within local systems, and the ability to reduce health inequalities while improving access to care.
Free online counselling and emotional well-being support service providing young people aged 11-18 years, and up to 25 years for vulnerable groups with a safe and secure means of accessing support from a professional team of qualified counsellors.
Free online counselling and emotional well-being support service providing young people aged 11-18 years, and up to 25 years for vulnerable groups with a safe and secure means of accessing support from a professional team of qualified counsellors.<br/>Service description/care pathway. The Service Provider shall provide:<br/> a young person friendly, safe and easy to use website which is secure and allows a secure exchange of communication between the service provider and service user.<br/> active local promotion of service (including marketing materials) to schools and other appropriate community settings to both professionals and young people.<br/> a choice of qualified psychotherapists and counsellors to deliver counselling sessions who are trained to address mental health concerns.<br/> drop in online chats for service users with qualified psychotherapists, counsellors and Emotional Well Being Practitioners<br/> booked 1:1 counselling sessions for service users with qualified psychotherapists and counsellors.<br/><br/>This notice is an intention to award a contract to the existing provider following direct award process C.<br/>The approximate lifetime value of the contract is 386,600<br/>The expiring contract ends 31 March 2025 <br/>The contract term will be 1 year with no option to extend.<br/>The dates between which the services are intended to be provided is 1st April 2025 - 31st March 2026
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