P2185 - Mediation services for social housing tenants and housing options - AWARD
Overview
Summary, notice description and lot information
Birmingham City Council has awarded a contract to Smile Mediation Ltd for the provision of mediation services targeted at social housing tenants and housing options in the West Midlands, United Kingdom. This contract, valued at £391,200, falls under the industry category for services related to community provision and social work. The procurement process followed an open procedure, with the contract award status marked as complete.
The service provision is set to commence on 1st June 2025 and will last for two years with potential extension possibilities, indicating a procurement stage of Award. Key dates include the tender submission deadline, which was 26th February 2025, and the award date on 29th April 2025. This tender presents significant growth opportunities for businesses specialising in mediation and community services, particularly those that cater to anti-social behaviour dispute resolution and housing support.
Businesses focusing on social outcomes and with capabilities in providing impartial mediation services are well-suited to compete in such procurement processes. Furthermore, the tender promotes inclusion of small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), making it appealing for a diverse range of potential suppliers interested in contributing to social welfare and administrative housing services in the region.
The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour (ASB) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues.
It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. There is a requirement for: o Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy. o Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy. The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability.
The contract will be awarded to a single provider. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access in-tendhost.co.uk/birminghamcc/ and submit your details to register.
You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender (ITT) documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham.gov.uk Your completed tender submission should be returned by noon on 26th February 2025 via the 'in-tend' system in-tendhost.co.uk/birminghamcc
Procurement Classification
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Contract Values
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The contract period is two years.
Key Dates
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Awarded Supplier
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