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Summary, notice description and lot information
" Classified under the industry category of "Guidance and Counselling Services," this service contract, valued at £1,240,000, falls under the 'services' procurement category and follows an open procedure. Although the initial procurement phase indicated activity as of November 2024, the status is now complete as of July 2025, with CAAS having been awarded the contract. The service operates to deliver crucial support and guidance to families, incorporating lived experience within its workforce to ensure adaptability to user needs and operates flexibly to accommodate varying schedules.
The service is expected to build strong community connections through both face-to-face and online sessions, based in the North West London region (UKI7). This tender provides substantial business growth opportunities, particularly for organisations and SMEs skilled in delivering social value and quality-driven services. Businesses operating in the health services or counselling domains will be particularly well-suited to compete, given the emphasis on pre and post-diagnostic guidance and the need for employing family navigators.
The service's innovative operational model, incorporating the valuable input of people with lived experience, suggests a competitive advantage for businesses which can demonstrate expertise in both community integration and flexibility in service delivery. Potential candidates should possess the capability to engage collaboratively with local statutory and voluntary services to complement existing provisions and enhance the community impact of the programme.
NHS North West London Integrated Care Board requires the provision of a peer-led service for autistic and ADHD children and young people (CYP), and their families. The service will offer pre and post diagnostic signposting and support to enable CYP and their families to wait well, understand their recent diagnosis, and learn about approaches they can apply and services they can access to help them in their daily lives.<br/><br/>The service will operate from a base in North West London and establish strong community connections to develop a good knowledge of the local offer in each of our eight boroughs. It will offer a combination of face to face and online sessions and operate flexibly to deliver some sessions during evenings and weekends and the provider will need to work collaboratively with local statutory and voluntary services to ensure the service complements existing provision.<br/><br/>Key features of the service are that the workforce will include employees with lived experience and it will be evaluated and shaped by the people who use it to ensure it can respond to emerging needs and preferences.
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