Provision of a Direct Payments payroll and managed accounts support service

Bridgend County Borough Council has entered the award stage for the procurement of a Direct Payments payroll and managed accounts support service. This procurement process, initiated as an open tender, falls under the services category and specifically involves social work and related services. The successful tenderer, Paypacket Limited, has been awarded the contract, which was signed on 16 July 2025.

The Council, based in Bridgend, focuses on supporting Direct Payment recipients in managing payroll and administrative functions related to Direct Payments funding. Key dates included the tender closing on 3 June 2025, and the award period ending on 17 July 2025. This tender presents a substantial opportunity for businesses within the payroll services and social care sectors, particularly those geared towards comprehensive managed account solutions.

SMEs specialising in administrative support services might find this contract beneficial due to its focus on person-centred and outcome-driven support systems. Companies with robust systems for handling and administering managed accounts in collaboration with local councils are ideally suited to compete for similar contracts in the future. Bridgend County Borough Council’s commitment to efficiency and effectiveness could lead to further opportunities for collaboration and growth within the social services domain.