Provision of a Self-Directed Support (SDS) Independent Information and Advice Service

North Ayrshire Council has been finalized as the contracting authority for a project titled "Provision of a Self-Directed Support (SDS) Independent Information and Advice Service," focusing on health services under the CPV code 85100000. The procurement process follows an open procedure and this current stage pertains to the award phase, having been completed with the contract signed on 17th July 2025, valued at £749,701.47. The contract covers the UKM93 region and includes collaboration with South Ayrshire and East Ayrshire Councils.

The contract is set to begin on 1st August 2025 and is anticipated to run until 31st July 2028, with potential extensions based on performance and funding. This service aims to assist Ayrshire communities through an accessible information and advice service related to self-directed support. Businesses involved in health, recruitment, and community services would find avenues for growth in competing for similar contracts due to the demand for quality, and delivery of information and employment services in this tender.

The procurement criteria emphasise an 80% focus on quality, which makes it suitable for companies prioritising service excellence. Additionally, businesses already holding certifications like BS EN ISO 9001 and BS EN ISO 14001 stand to benefit, as such credentials are part of the quality management requirements. The project is particularly beneficial for SMEs capable of providing comprehensive support in community engagement and health and social care, fostering further business opportunities through the delivery of mandatory community benefits like employment, skills development, and local community projects.

This contract also invites businesses to exploit technological advances due to its adoption of electronic submission and invoicing.