Provision of NHS 111 Crisis Text Support Service

The South London and Maudsley NHS Foundation Trust is in the planning stage of a procurement process to establish a 24/7 NHS 111 Crisis Text Support Service across 12 South London boroughs, including Bexley, Bromley, and Croydon, among others. This process, beginning with a Prior Information Notice published on 22 May 2025, seeks to identify the Most Suitable Provider in compliance with the NHS Provider Selection Regime. This announcement offers potential providers a 14-day period to express their interest and engage in early dialogue, contributing to the shaping of the final service specifications.

The industry category is health services, specifically targeting miscellaneous health services, with the service expected to be mobilised by October 2025. Businesses specialising in digital platforms for mental health services have a prime opportunity for growth through this tender. As the project aims to deliver all-age, text-based mental health crisis services with robust digital support, companies with experience in offering mental health services via text messaging are particularly well-suited to compete.

The successful provider will need to demonstrate capabilities in training, supervision, and governance of such services. This tender presents a valuable chance to reduce emergency department pressures and provide comprehensive crisis intervention, aligning with broader community mental health initiatives in South London.