Coming up· published 22 May 2025
Provision of NHS 111 Crisis Text Support Service
South London and Maudsley NHS Foundation Trust · Bromley, London
South London and Maudsley NHS Foundation Trust is planning Provision of NHS 111 Crisis Text Support Service. It is a contract for other health and social care in Bromley.
Source: Find a Tender, published 22 May 2025. Details are refreshed every 30 minutes.
Key dates
2025
Tender notice expected
Date given in the buyer's earlier notice
2025
Pipeline notice published
Planning Notice · 16:17
View notice
About this tender
In brief
South London and Maudsley NHS Foundation Trust is planning Provision of NHS 111 Crisis Text Support Service. It is a contract for other health and social care in Bromley. The buyer has published an early notice. It gives providers time to prepare before the tender opens.
Find a Tender published it on 22 May 2025. The notice number is 025338-2025. The OCDS ID is ocds-h6vhtk-051f50. Bids are made through the buyer's Atamis portal.
Summary of the contracting process
The South London and Maudsley NHS Foundation Trust is in the planning stage of a procurement process to establish a 24/7 NHS 111 Crisis Text Support Service across 12 South London boroughs, including Bexley, Bromley, and Croydon, among others. This process, beginning with a Prior Information Notice published on 22 May 2025, seeks to identify the Most Suitable Provider in compliance with the NHS Provider Selection Regime.
This announcement offers potential providers a 14-day period to express their interest and engage in early dialogue, contributing to the shaping of the final service specifications. The industry category is health services, specifically targeting miscellaneous health services, with the service expected to be mobilised by October 2025. The successful provider will need to demonstrate capabilities in training, supervision, and governance of such services.
This tender presents a valuable chance to reduce emergency department pressures and provide comprehensive crisis intervention, aligning with broader community mental health initiatives in South London.
The notice in full
The Authority intends to award a contract for the provision of 24/7 crisis text support service offering immediate mental health assistance via text messaging to individuals in distress.
SLaM will act as the lead provider, delivering the service across the 12 South London boroughs covered by the South East London and South West London Integrated Care boards, these are Bexley, Bromley, Greenwich, Lambeth, Lewisham, Southwark, Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth.
Lots (1)
- 01
Lot 1Planned
South London and Maudsley NHS Foundation Trust will lead the delivery of 24/7 all-age text based mental health crisis service, mobilised by October 20254. It must offer safe and inclusive digital support, including triage and signposting to NHS 111 and crisis services, reduce emergency department pressure and ensure robust training, supervision and governance. Provider must demonstrate experience in delivering mental health services via digital platforms.
Additional information: This Prior Information Notice is published in accordance with the NHS Provider Selection Regime (PSR). The Authority intends to follow the Most Suitable Provider Process for this procurement. This notice serves to inform the market and allow potential providers to express interest.
A minimum period of 14 days will be observed from the date of this notice before proceeding with any decision. Interested providers are invited to engage in early dialogue to help shape the final specification and procurement approach.
Key facts
Contract
- Service
- Other health and social care
- Procurement type
- Standard
- Category
- Services
- Contract period
- Not specified - Not specified
- Lots
- 1
Procedure
- Notice type
- Planning Notice
- Current stage
- Planning
- Stages so far
- Planning
- Published on
- Find a Tender Service
- Buyer's portal
- Atamis
Not stated in the notice: procurement method, awardee scale.
Values
Not stated in the notice: tender value, lots value, awards value, contracts value.
Status
- Tender
- Planned
- Lots
- Planned
Not stated in the notice: awards, contracts.
References
- Find a Tender notice
- 025338-2025
- Open Contracting ID
- ocds-h6vhtk-051f50
- CPV code
- 85100000 - Health services; 85140000 - Miscellaneous health services
- CPV division
- 85 - Health and social work services
Location
- Local authority
- Bromley
- Town
- Bromley
- Postcode
- BR3 3BX
- Electoral ward
- Kelsey & Eden Park
- Constituency
- Beckenham and Penge
- Delivery area
- London
- Region
- London
- Sub-region
- Bromley
- Area
- Outer London - South
- Country
- England
Buyer
Contracting authority
- Organisation
- South London and Maudsley NHS Foundation Trust
- Category
- Services
- Contact
- Charlotte Facer
- Phone
- +44 7725483774
- Address
- Beckenham, BR3 3BX · London · England
Documents and links
Questions about Provision of NHS 111 Crisis Text Support Service
When will the Provision of NHS 111 Crisis Text Support Service tender open?
South London and Maudsley NHS Foundation Trust has not yet given a date for the tender notice. An early notice is the time to answer any market engagement questions and gather the evidence a bid will need.
Who is the buyer for Provision of NHS 111 Crisis Text Support Service?
South London and Maudsley NHS Foundation Trust, based in Bromley, London. The named contact is Charlotte Facer, on +44 7725483774.
How do I bid for Provision of NHS 111 Crisis Text Support Service?
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What to do next
- Read the early notice in full.
- Answer any market engagement questions.
- Gather your evidence and case studies now.
- Check your policies are up to date.
- Watch for the tender notice.
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