Provision of Rough Sleeper Support Services for Southern Region London Managed Stations

Network Rail Infrastructure Ltd has recently awarded a contract to St Mungo's for the provision of rough sleeper support services at Southern Region London Managed Stations, primarily focusing on Victoria and Charing Cross stations. The awarded contract, valued at approximately £1.67 million, was signed on 13th February 2025 and falls under the 'Community action programme' industry category. This selective procurement process utilised a restricted procedure, ensuring the selection of the most suitable supplier based on criteria such as service comprehensiveness, measurable outcomes, and sustainability.

The key aim is to provide outreach support to transient and regular rough sleepers, offering them access to accommodation, healthcare, and financial services, while also equipping station staff with the necessary tools to manage rough sleepers effectively. This tender creates significant business growth opportunities for organisations specializing in social services and homelessness support. Companies with a strong track record in community action programmes, particularly those with experience in providing outreach support and managing social value projects, would be well-suited to compete.

As the service is closely aligned with Network Rail's commitment to social value and the Department for Transport’s Rough Sleeping on Rail Charter, businesses that can demonstrate innovation, effectiveness, and a strong collaborative approach will stand out. Additionally, engaging in this tender could enhance the reputation and operational capability of businesses within the rail and public services sector, fostering long-term partnerships and further contractual opportunities with Network Rail.