Telephone Debt Advisory

Clarion Housing Group, operating from London, is currently in the tender stage for a public procurement opportunity entitled "Telephone Debt Advisory" under the services category, focusing on community services and guidance. This competitive tender aims to find a supplier capable of providing telephone debt advice to its residents. The contract, valued at approximately £400,000 gross, spans three years with potential extensions of two additional 12-months, starting from 27 February 2026.

The procurement follows a selective method with a competitive flexible procedure, anticipated to conclude by 23 January 2026. Interested parties must express interest by 20 October 2025, with the enquiry period closing on 13 October 2025. This procurement represents substantial growth opportunities for businesses specializing in debt advice services, especially those adept in communication, customer service, and support for vulnerable clients.

It is particularly suited for SMEs and organisations in the VCSE sector, given the procurement's emphasis on quality and social value, with award criteria allocating 60% to quality and 40% to price. The contract seeks to involve multiple stages, including compliance checks and interviews, providing a structured framework that leverages potent business capabilities to deliver exemplary service while fostering relationships with a leading UK housing organization.